Review Time
Have been incorrectly charged by Edinburgh airport branch for over 500 miles worth of fuel evidently used by subsequent hirer despite my having returned the vehicle on time, in person with a staff member who signed it off assuring me he was satisfied no charges had been incurred. Double checked all was well since he seemed casual and initially barely looked at the car until I urged him to check it thoroughly. He also appeared to get the wrong paperwork from the office but confirmed he had corrected this which I now realise was not true. My complaints and evidence attesting to having returned a fully refuelled vehicle have been ignored.
Professional scammers. Stay away. One of the worst experiences we had with a car rental company. We ended up paying €1000 for a basic 208 Peugeot which on their website was €300 when we initially paid for it. They also scammed us with €200 for a 3cm scuff on the wheel which was there before we rented the car, I showed the picture to them and the representative said I shouldn’t worry because it’s covered by the insurance (this was of course a lie) but they just need to record it for the next rental. They then also billed €87 for the damage admin fee. Be prepared to never see your deposit back and once you return the car if you don’t have a credit card then make sure you move the money from your account as they will just start charging random amounts to your debit card. Make sure you email all photos and videos and detailed description 1hr after you get the car as otherwise they won’t care what photos or videos you have. They lie, scam and steal and add secret charges that you didn’t ask for. We didn’t ask for roadside assistance and somehow it showed up on the invoice. There’s also a massive airport fee which they don’t tell you about in advance. Every price they say is without VAT, which they forget to mentioned. Do yourself a favour and find a local/family owned company outside of the airport and never go near Europcar as you will be robbed. Hopefully someone will eventually win a legal case against them.
We rented a car from Europcar Manchester via Expedia. As older French customers with limited English, we signed the rental agreement believing we were simply confirming the vehicle pick-up.However, Europcar added extra paid services (premium insurance and roadside assistance) without clearly explaining them, even though we had already purchased full insurance coverage via Expedia.Despite our complaints, Europcar refused any refund, relying solely on our signature and ignoring the language barrier and the context in which it was signed.This was a very disappointing experience and, in our view, a clear abuse of vulnerability. We strongly advise non-English speakers or older travellers to avoid Europcar unless all documents are clearly translated and explained.
I was the victim of a very well practiced con trick by the desk staff at Faro airport. After I booked the car in the UK, I phoned Europcar and asked if they sold damage waiver Insurance (I normally buy it separately online). I was told that it wasn't necessary as all their cars were fully covered under the rental agreement. At the Faro desk, I agreed to pay for a vehicle upgrade, and they asked me for a large amount of deposit to cover damage. Realising that I did need damage waiver, I told them I was just going buy the damage waiver online for £42 for the 8 days i needed. The desk staff said they would sell it to me for £24, so I accepted. When my credit card bill came through, they had charged me £24 a day! They also charged me around an extra £50 to collect the car! I have phoned and written to complain, but they don't care. Of course they don't - it's their way of operating - deceitfuly. I'm really dissapointed, I thought they were a reputable company 😔
I rented a van from Europcar, and the experience was nothing short of disgraceful. The attendant at the reception was not just rude — she was downright hostile. She repeatedly pressured me to accept unnecessary add-ons and even went so far as to suggest I’d likely end up in an accident for declining the additional insurance excess reduction. That kind of fearmongering is completely unacceptable. She asked the same intrusive questions multiple times — “How far are you going?” “When exactly are you bringing it back?” — in a tone that made me feel like I was begging to borrow her personal vehicle rather than paying to rent from a major company. The whole exchange was uncomfortable, condescending, and frankly, humiliating. At one point, I was so taken aback by her attitude, I genuinely considered walking away and telling her to keep the van. Renting a vehicle shouldn’t feel like being interrogated or talked down to. If this is how Europcar treats paying, polite customers — then count me out for good. I wouldn’t recommend this branch to anyone. Absolutely dreadful service.
Sneaky company. I have selected no extra protection at the website, then I said I don't want extra protection at the woman when I was taking the car but she has sneak extra protection at the papers. I thought I was singing for the price of the car as it was similar but I ended up paying double the amount from the price we have agreed. I will never rent a car from them again.
I got a hire car through the RAC until my car goes into repair with Arnold Clarke next week. Thought great it’s coming within a few hours but once the car arrived I wasn’t happy at all. I was told the car was with the valeting team before it gets delivered which was a lie. The car is filthy to the point the cloth I used was black after wiping down all the interior. The carpets are full of crumbs, dirt and stains which look like blobs of sick 🥴 It also smells horrible it’s a 74 plate MG which is the same year as my car with just over 10,000 miles for a car to smell the way this does you’d think it was 12 years old and never cleaned. For someone that’s on a mobility scheme for my child & have my child in this filthy was just not a option I will be cleaning it for my use only but I will not be returning it immaculate as this is not the condition it was delivered in very disappointed and haven taken pictures as proof.
Scamming extras out of nowhere.We booked a small car to go away for the long weekend in the beginning of May and everything went well, they even gave us an upgrade which was amazing. Quick to pick up the car, great to bring it back, everything speedy...However.... not being a local and not having driven loads in the UK roads, it can be extremely hard to avoid getting an automatic fine. I went into a bus lane on a Monday (bank holiday though) on an empty road, at a junction that is designed so you will unavoidably touch the bus lane if you are not laser focused on the markings on the road. A very scammy, tricky place to get a fine.I get the fine on my email. £35. Angry but i said ok, better luck next time. Then i see that Europcar thinks its ok to add a £45 'administration' fee, as if they have to do anything time consuming, other than send an email.So they want MORE than the fine because what you can do? Its in the booklong terms and conditions.Fear not, i will pay you this administration fee but you WILL NEVER SEE ME AGAIN as a customer.I took great care to be careful with the car and return it in great shape, i was on time and i get 'fined' with nothing, so you can pocket easy money? That's the last you will ever see from me again. Bye!
I would never have hired a car through Europcars had I read the bad reviews and unfortunately have to echo previous reviewers experiences. Didn’t chose them specifically but Ryanair must hold a contract with them as it automatically booked the car with them. Picked up lovely shiny car from Knock airport - did a cursory look around the car - MAKE SURE YOU VIDEO EVERY PART INSIDE AND OUT OF CAR which we didn’t and surprise surprise on returning the car the staff rushed out with a little measuring device and said we had scratched the car on the bumper and it was going to cost almost 1000 euros to fix!!! Firstly the car was driven very carefully, parked in wide disabled places and kept in locked area and never left unattended. I believe the scratches were probably there before. Not checked and they must have thought we will charge us for them. 1000 euros for scratches that could even be rubbed out!!! They even invoiced us within the hour. Even though I have separate insurance I am challenging this as a matter of principle. DO NOT HIRE A CAR A CAR FROM THIS COMPANY
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