Review Time
Really a half star is deserved for poor customer services with HSBC Expat Premier relationship manager who always cancel on customer conference calls. Always want customers to update CRS (2 or 3 times for me in 2025 already) otherwise they would suspend certain services.HSBC Expat mortgage department is a joke and staff only considers “salary” as income, nothing else. A very poorly run unit of HSBC Group.
Shocking customer service, first closed my money account without warning or explanation, then did not supply statements to confirm money was returned to me.THEN closed all accounts and access to them again withouth warning or explanation. Effectively stealing my money and trying to refer me to a form
I would give zero stars if I could. Worst experience with a “bank” that I’ve ever had. Start to finish, the application process was filled with what I hope is gross incompetence. As others have mentioned, calls at 3am to resolve questions already answered. They seem unable to consistently send emails to or receive emails from either of my email addresses. When they do, responses are delayed by a week at absolute best. Claim to have called me, but zero missed calls for the last 3 weeks from them. After being approved, I have never been sent the details to my account. Despite multiple requests, and assurances they would re-send. Over two weeks later, and still nothing. I called again to try to resolve, authenticated through 6 security questions only to be told that they cannot provide account details without me providing THEM the account pin that I have never received, and was calling about in the first place! I am done. I have asked them to just delete my accounts. Let’s see if they can even manage that. I would more readily trust my money to a “Nigerian Prince” with a “financial opportunity” than HSBC Expat.
A Clown Show would be better and have some comedy enjoyment. There is absolutely nothing going right with these monkeys hiding in the Channel Islands. You deal with an offshore centre In Manila that’s had a corporate lobotomy in comparison to the HSBC Hong Kong and HSBC Australia call centres (also in Manila).
Opened a joint Premier account 2 years ago before an international move. The account does link to other HSBC accounts and uses the same online front end, so is easy to use. Multi-currency debit card works OK, but simply not competitive with Wise or Revolut and hence no point in it at all.It took over 6 months to get a credit card from them (they said they were updating their systems) and then they refused to issue a card to my wife (they said it was a company policy, but had no idea why). I see they have stopped issuing the World Elite credit cards again - can't be another system update surely!Huge disappointment, but their service simply is not in the same league as HSBC UK (even though they are legally part of the same company).Closing my account now and not sorry to see the back of them.
This has been the WORST customer experience I’ve ever had with any company. HSBC Expat are completely incompetent, rude, and arrogant. Weeks of time wasted, no accountability, and no resolution despite repeated follow-ups. Truly appalling service. This is for HSBC Premier! I would hate to see the basic service. Their Brand values:- We get it done - Errrr, from reading the reviews you clearly don't- We value difference - They actually value profits- We take responsibility - Hahahahaha, yeah right, we can't even get someone to email us back- We succeed together - They take your money and you'll be happy with that!Absolutely just look for another bank! They are not worth the trouble.
Banking with HSBC Expat is a total disaster. After opening the Premier account 6 months ago, they keep sending me threatening emails and letters that my account will be frozen and requesting the same information from me, which was submitted many times before. Also, they shared my personal details with their subcontractors as I am receiving emails and SMS from companies connected to HSBC.
Disorganised chaos from start to finish. Old fashioned processes, calls at 3am, literally 2-3 weeks ‘to respond’. I am surprised that in 2025, an example of customer service so poor still exists without the parent company addressing it. It is clearly obvious from reading reviews more generally that the inefficiencies are deep rooted.
Avoid this company at all costs if you wish to maintain your sanity. This branch is a complete and utter disgrace. Senior management and Warwick Long in particular refuse to communicate to customers or even allow their staff to reveal their contact details. I have advised them that I will be referring them to their regulators and instructing my solicitors for their appalling behaviour which is tantamount to fraud and definitely not what I would expect of HSBC. Avoid avoid avoid
Absolutely shocking experience, completely unresponsive to their own target response times and they just ignore requests for contact. The phone lines are constantly busy, this is not a positive sign and indicative of poor service quality
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