Review Time
Customer service was horrible and the sales reps lied to me. What a horrible experience, and most important is the hidden fees and the lying about costs. They will charge someone else much less than they charged you. Avoid at all costs
This has to be the worst hr software I've ever used. First of all they take an eternity to respond to a query. And then they proceed to charge me even after my cancelation, I had a call with this random dude and he was like okay your account is going to be canceled, you'll not be charged anymore but guess what? They still charged me.
We were excited about getting Factorial but it has been a nightmare. Overcharging, under-delivering and then after we cancelled, they keep taking payments every month. Apparently, this is down to us to query with our bank and they 'don't do refunds'. Avoid.I have never been moved to write a review like this in 30 years in business but after trying for months to sort it out, there is no other option but to warn others.
I really liked the fact that I had someone to help me with my onboarding. My specialist Maria was super responsive and we met several times to go over how we would implement our performance reviews and time tracking for my staff. We also have had an account manager Sabela, she's great and has helped us out a ton. It's been about 4 months with Factorial and we have no complaints.
Our experience with Factorial was absolutely terrible, over the first six months we had four different success managers, (they did not seem to be able to retain their people) - to add to that the product was grossly over sold, only for us to find out when it came to implementation that promised features were not available. The support is slow, getting any support outside of Europe is near impossible. Any complaints were met with promises that were never kept.This is honestly the worst experience we have ever had with a software vendor, there were commitments made that money would be refunded whilst the company were not delivering, these were never followed through. My honest advice is unless you are a very small business is to stay away from this company. This is my personal opinion based on my personal experience and may not be representative of your experience.
We've been using Factorial for more than 2 years, and it has been proven to be a great tool for managing people either in small or large teams. The product has been evolving over time, and not only have they been developing new features, but they've also been strengthening their core, therefore creating additional value. The product is also intuitive and easy to use and makes our lives much easier when it comes to HR.Support is great, and the team is always available to help.
Highly recommended program!Factorial HR has a great design, it is super friendly and very useful.My favorite part in Factorial is the file you can build for every worker.I also appreciate the help I receive from our account manager, Alexandra.Always positive, happy to help and knowledgeable!
I've absolutely loved using Factorial! In the past, I've always found it difficult to ask for time off, but now I can send a request through the platform instantly rather than exchanging tonnes of messages back and forth with my manager. My other favourite part is the Applicant Tracking System. I recently had to hire someone to fill a space in our team and the whole process was so easy. Factorial filtered candidate CVs for me across multiple job boards. I could then use templated messages to reach out to all of them through the platform. It took so much of the stress out of the hiring process.
Our experience with Factorial was absolutely terrible, over the first 2 months we had - to add to that the product was grossly over sold, only for us to find out when it came to implementation that promised features were not available. The support is slow, getting any support outside of Europe is near impossible. Any complaints were met with promises that were never kept.This is honestly the worst experience we have ever had with a software vendor, there were commitments made that money would be refunded whilst the company were not delivering, these were never followed through. My honest advice is unless you are a very small business is to stay away from this company.
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Factorial is the AI-powered business software that connects everything you need to manage your team. It takes care of the time-consuming (and energy-draining) stuff, like hiring, holidays, and payroll, giving leaders more time to focus on their people. But it’s not just about automation. It co-creates with managers on the bigger things, too, like reports, surveys, and workflows, so their work can shine. Real-time insights help them take decisions led by data, not gut feeling, to make even more impact. It’s easy-to-use and intuitive, so anyone on the team can jump in!See more
