Review Time
We only received part of our order, and when we contacted the support team, they informed us that the product would be shipped. However, we never received the missing item and are now being told we need to pay an additional $15 for shipping or we can only get a 50% refund for the missing product. We've spent several months trying to resolve this issue with customer support, but there's been no progress. I understand that mistakes happen, but I expect the company to take responsibility and rectify the situation. Unfortunately, after numerous attempts to resolve this, I am not optimistic that anything will be done.
I purchased matching family pajamas for the holidays, and they were a huge success. The quality surpassed my expectations - they are soft, cozy, and built to last. The support team was incredibly helpful and accommodating, making the entire process feel seamless. I highly recommend this to anyone wanting to enhance their holiday experience.
I absolutely adore these pajamas. I make it a tradition to buy matching sets for my family every year, and this year everyone was thrilled with them. They fit perfectly on everyone and are incredibly soft and comfortable. I will certainly continue to shop here in the future.
I ordered matching pajamas for my partner and me on November 18, 2025, for a Christmas party on December 19, 2025. I received an email confirming they were shipped on November 29, 2025, and they arrived in Ohio by December 13, 2025. Unfortunately, they have been stuck in a facility as of the evening of December 18, 2025. I have reached out to the company multiple times via calls, texts, and emails to inquire about the distribution center so I could pick them up, but I've received no response. While I understand the holiday season can be hectic, the lack of customer service is unacceptable. Now, I am left without pajamas and no refund.
The pajamas are adorable, but unfortunately, both of my children developed a rash after wearing them. I've reached out multiple times for assistance or a refund, but I haven't heard back. My kids have sensitive skin, and I spent a lot on these for Christmas photos, but now they're unusable. It's been over 30 days, and I feel very disappointed.
I purchased 7 matching shirts for my brother’s family for Christmas, and they are just right! The customer service was easy to work with, and delivery was quick. The quality of the product is impressive. I'm thrilled to give these as gifts and will certainly use this service again!
I ordered personalized Christmas pajama bottoms for my grandkids, and they were beautifully designed with names and initials. The colors were festive, and the material was soft and well-constructed. We absolutely love them!
I faced an issue with my order, and the representative went above and beyond to resolve it. They kept me updated throughout the process. I’m looking forward to wearing our Christmas pajamas this holiday! I highly recommend ordering from them; you won’t be let down! Thank you for everything and Merry Christmas!
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Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
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