Review Time
Put in a claim after being with farmers for over four years and receive a call from billing before my claim agent calls me about my claim and thought it was funny that I have to make a payment before my due date four years guys come on I’m so done they can keep the claim all that money I put into them and they call me telling me I have a payment coming up and I have to pay it before they help me with my claim people be aware they up my payments didn’t notify me or anything and I was still paying but when it came time for them to pay I get someone that thinks it’s a joke.
I had been a long-time customer for years, and when they raised their prices, I had to go to another company that was more affordable. I had a small partial balance left and instead of sending me a bill, they sent my account to collections. What a horrible way to treat a long time customer and still a current customer as I still have 1 active policy, that I will soon cancel due to the way they treated me.
If I could give a zero star I would. Was rear ended by one of their customers. Filed a claim with them and was like pulling teeth to speak to anyone about the claim. Would call the adjuster and their supervisor and always straight to voicemail would never get a call back from the voicemail that was left has to call customer service to get anyone to call or any information on the claim. Finally got a settlement from them and called the new adjuster that was assigned to the claim to ask a quick question and no answer back and also sent a email with no email back.
I was a Farmers Insurance customer with my car insurance for 47 years and with my homeowners insurance for more than 30 years. After Farmers paid out a couple of fairly large claims on my home, they canceled my homeowners insurance with a weak excuse that my house had increased in value by an amount more than they were willing to insure in my area (near Eagle Mountain Lake in the 76179 zip code). With this cancellation I had just one month to find a new policy. I was concerned that this might make it difficult for me to find the best deal, but I was surprised to find that no one else wanted to insure my house due to my relatively recent claims with Farmers. I cannot believe Farmers discarded me with just a month's notice knowing the difficulties I would face in finding a new policy. Speaking with my Farmers agent, I learned that she had known of the predicament I was going to face for over six months but had chosen not to share that information with me so she could try to find alternatives and retain me as a customer. Ultimately, she had to admit that she had no viable alternatives, and I finally found a no-name insurance company for my home, which I question will even pay if I have a claim. I could not be more disappointed in how Farmers Insurance and my Farmers Insurance agent treated me after all the years I remained loyal to their company. I would also like to point out that it took three years and the engagement of lawyers before Farmers completed the repairs that ultimately led to the cancellation of my policy. I had always believed them to be a very reputable company but have come to regret my confidence in them. I never thought Farmers would penalize me for having a claim after going so many years claim-free. I hope you have better luck with Farmers than I did if you find yourself facing a large claim and I hope they don't drop your insurance just for asking them to provide the insurance benefits you have paid for during all the years with no claims. I now give them a one star rating for leaving me in such a predicament when it was completely unnecessary.
MY CAR HAS BEEN HIT BY ONE OF FARMER INSURANCE POLICY HOLDER, I DELIVERED MY CAR TO THE BODY SHOP TO REPAIR, HOWEVER, THE CAR REPAIR TAKE MORE THAN THREE WEEKS AND STILL NO DONE YET DUE TO THE DELAY BY FARMER INSURACE SPECIALIST IS TOO BUSY AND NOT TO REPONSE THE BODY SHOP TECHNICIAN, TAYLOUR TIM FROM FARMER INSURANCE SAID THAT THEY CANNOT EXTEND THE RENTAL CAR EVEN MY CAR HAS NOT FINISHED THE REPAIR.I THINK THEY SHOULD HIRE MORE STAFF TO REPONSE ANY ISSUE ON TIME INSTEAD OF PENALIST US AS THE VICTIM OF THE ACCIDENT.
It's renewal time and saw that my auto insurance went up by nearly 65% and home insurance up by nearly 55% even though I haven't had any type of claim in many, many years, and have had a clear driving record for decades. Agents claim the increase is due to inflation. I may not have my information correct but I don't believe that during the past year inflation has gone up by 65% or anywhere near 55%. Shame on you Farmer's and other longstanding insurance companies. Maybe if you spent less on ridiculous commercials it would be possible to charge more reasonable rates.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more
