Review Time
I have been waiting for a package while working from home 24/7 for the past year and the tracking system says that they tried to deliver both yesterday and today which they didn't. THEY NEVER DIDThis is illegal. False statements. I have been home all day as 90% of the world due to the pandemic. NOBODY tried to deliver. They did not make a phone call, they did not ring, they did not left any note.Customer support won't pick up the phone. I will look into legal ways to address this officially.
I'm lost for words!!My package was supposed to arrive on Friday last week. Now they claim that they tried to deliver both yesterday and today which they didn't. I have been home all day (for the same reason). It is impossible to call customer service, my call gets cancelled after 32 minutes waiting... Will do everything I can to avoid Fedex going forward.
This is the second time I have had the unfortunate experience of thisdelivery company absolutely diabolical we are here for the customer complete rubbish was sent email that delivery would be 9/04/2021 don’t think so again like last time no email to state they didn’t even have the parcel to deliver as I had contacted the retailer who had phoned them to chase it up this company does not deserve to be in business and I for one will not be buying again from a retailer who uses them
I had a scheduled shipment date for a very expensive computer to be delivered on April 3, 2021 (yesterday). I live in a secured building so I woke up early in the morning and sat in the window all day so I would not miss this important delivery. (My window is directly above the main entrance to the building.)At 2:38 pm I received a notification from FedEx that my package was delivered and signed for by me! Impossible and I live alone.I ran downstairs to check if by chance I somehow missed the delivery and looked for a door tag but there was none. I immediately contacted FedEx and filed a complaint. The customer service representatives (I called three separate times) all said something “odd” was going on because my package said delivered but it also showed three other scans on their end: “in transit, customer not home, and mis-delivery”. An investigation was started and I was given a case number and told someone would update me by the end of day.That never happened.Today I woke up and checked my tracking number and it said: “recipient refused package, shipped back to seller”. I called FedEx extremely upset and asked how in the world could I have received and signed for my package yesterday, yet today I refused to accept it?The customer service agent agreed that was impossible and that something “strange” was going on with my delivery. He went on to say that there was no way possible that my package was located where the tracking notification stated, because the site is closed for the weekend.So WHO is entering this false and fraudulent information?I was told that the case manager assigned to my case is off for the weekend and to expect a call sometime tomorrow. They would not give me the person’s name assigned to my case.I need my computer for work and I spent my hard earned money on it. I hate to say this, but it sounds like someone within FedEx tried to steal my computer and they are covering it up. Just my personal opinion.Whatever the case may be, FedEx needs to get to the bottom of it and contact me immediately.
I ordered some clothes which never arrived. Instead I got a package which contained a used face cream! They stole my items and replaced it!I was shocked how horribly dishonest people work there! I contacted customer care. They promised to look after it which of course never happened.I can't believe there are still companies who use them as a delivery service. Don't use fedex unless you want to throw your money in the bin.From now on I always double check it isn't fedex who deliveries from where I order.
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