Review Time
It appears FedEx is now hiring delivery drivers who suffer from dyslexia. I made a purchase on eBay, the package was marked as delivered, it was not delivered to my address. I filed a claim with eBay and FedEx for a refund of my purchase price, over $40.00, it was denied. So now I'm out everything. What do I do now? Goodbye eBay, goodbye FedEx, hello Amazon.
FedEx customer service is non-existent. This used to be my go-to company for shipping, unfortunately their customer service has tanked since June.3 packages never arrived, even though the text app said delivered. Final straw was this last week when a scheduled delivery (paid extra) for Saturday by noon was inexplicably moved to Monday by 8 pm. On Monday, the delivery driver pulled into the parking lot, delivered to 2 other buildings, and left. As the truck pulled out of the parking lot, I received a text that the package would be re-delivered as I had not been home for delivery.The driver had never come to my door, and I had to reschedule appointments a second time to accommodate FedEx failure to deliver on SATURDAY. I found out the package had been sitting on the recieving dock floor since Friday afternoon. This is utterly ridiculous. Their own employees tried to help from the distribution center, but they were also hung up on by the automated phone service the rest of us have to deal with. I feel sorry for their employees, who are seemingly being sabotaged by their own drivers.
Despite internet information to the contrary, FedEx appears to be less expensive and more accommodating. Here's my experience:Tried to use UPS Website to ship package. Application generated 2 shipping labels. One viewable the other not. Two bills generated on my Credit Card Account. One for $65.97, One for $82.57. Undisclosed charges were included for "extra's" like a confirming email. Went to local UPS office for assistance. They said the only thing they did was tape labels and take money. Wanted more money for extra packaging.Went to FedEx. Handed them my package, they supplied necessary extra packaging at no charge. Total cost $61.26 for next day AIR(no charges for pkg, email alerts, etc.) Pkg delivered next day before noon.
RIGHT THIS MOMENT, my package, due 6 days ago is in some other state playing hopscotch north, south, east and west of me like some kind of mad sadistic gme of 'KEEP AWAY' as if they are ACTUALLY and INTENTIONALLY doing this to cause me pain, suffering, mental anguish and everything else one would use in a civil lawsuit , and then when I PHONED them, they HUNG UP when I REJECTED their UTTERLY BULLCRAP LIES and EXCUSES for why it did not go DIRECTLY TO ME AS ADVERTISED, which is REQUIRED BY LAW.They are a shameless, scurvy, worthless, lowdown useless crappy excuse for a parcel delivery company!I have screen captures to PROVE EVERYTHING if people want to see them.I have been saving this for my federal liability and racketeering lawsuit against them.THERE SIMPLY IS ZERO EXCUSE FOR THIS CRAP!
#1 - I HATE FEDEX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Time after time, after time, after time Some 'company' ships by FedEx - and it has time, after time, time been an absolute NIGHTMARE. They hire the dumbest drivers, surely the scrap the bottom of the barrel for drivers - We have 3' x 4' sign mounted to our gate with our address written white on black in 1' letter, and still the idots go right past - down the road, and on returning from the dead end of the road = they pass it twice and con not see it - nor will they Call even though our phone number is on the package. We have talked to the Billings office twice - left explicit directions twice and still their drivers go right past -time and time again.One star is far more than they deserve.
FedEx delivery personnels absolutely do not care about the customers packages. They delivered a package for me and left it outside of the building, like who on god’s green earth would do that? Not a person with a functional brain I assume.
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