Review Time
Do not trust FedEx customer service or drivers. They're terrible. I need my package from Dell so I can ship my laptop and they keep leaving door tags, promise I'll get it the next day (twice so far) and refused to make the driver come back 2nd day. Also, their website won't let me set up My Delivery to avoid future problems and their tech person still hasn't fixed the issue. Ridiculous. Worst customer service ever. If they fail again tomorrow will ask Dell to send me the packaging labels via UPS. No more chances.
I dont know where to begin. Shipment (813754513987) was due to arrive today. Marked as urgent and sent with International Priority. Has now been stuck in customs in Belgium for 2 days. Customs staff from Stansted Airport have been lying and advised its due to EORI number wrong. Lies. Customer service staff confirmed its live and working all ok and they have no idea why they didnt clear it, I have been on the phone from 9am until 10pm non stop. Been cut off 24 times and spent a total of 19 hours on hold. I have been promised a call back for 24 hours now. Nobody has called. Despite escalations to the highest point (or so they said) not a single person has called back. No calls, no emails. Customer escalations manager Jim from UK Customer Escalations office was on a 'break' when I called and unable to take my call which I thought was professional. Despite pleading it was a matter of life and death. I have now started a legal case and will sue for every penny lost due to staff lies and custom staff member lies turning it around on a customer (me) making it look like the delay was my fault. STAY AWAY!!
My packages was supposed to be delivered Monday. Now it’s 3 days later and my delivery status is pending an has been sitting for 3 days. They tried to blame USPS but they don’t even have my package. I work for USPS don’t blame my company on ur mess ups. This is thee worse shipping company ever. How are they backed up when we deliver packages and mail daily an we are not backed up? They said they turned it over to USPS if that was true they would have a tracking number I’m not a dummy every package we get is scanned so it would show if we had it. Just tell the truth and say u lost it or that it’s still sitting not that you turned it over to USPS. My company is one of the best to deliver in a timely manner and I would have it by now! Just deliver my stuff. I would have put insurance on it had I known it was coming thru you guys.
My package came all beat up. The drivers never leave packages in the designated spot and even though I've contacted the company and was told they would pass the complaint to the proper people, I've never heard anything back and the problem still exists.
The worst company anyone could create or use or recommend.I mean, I just had my car damaged just because this company didn't bother to deliver my cover.I did blame the car cover company, but I have had even worse experiences with FedEx and I know it is their fault.AVOID!
I bought something online. FedEx charged me for the tax fee but didn't well inform me until I found several reminders in my mailbox, which has escalated to debt collection. I was charged a lot of extra fees, wasted a lot of time. They could have called me or sent me an email to make sure I was informed in time. But they didn't. That really sucks. Garbage company. I how they go bankrupt as soon as possible!
How is it that FedEx Schedules deliveries, and are still always day late? Always. It does not matter what kind of delivery you pick they consistently deliver every single package that is sent through them 1-5 days late, if it shows up at all.You might say "Oh, it's the Pandemic!" Nope. When I lived in Oregon in 2016 they delivered ALL of my packages to my neighbors regardless of if I was home or not, then when I called to inform them about it they told me to stop complaining because I got my packages. The ONLY FedEx locations that are worth ANYTHING are the print shops. Anything else is just a bunch of stuck up jerks who don't know, or care how to do their job.
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