Review Time
What a scam this company is. They keep charging every month I just discovered on my bank even though I only used it for one month. Can only cancel or contact customer service via the app. Don't know my password so they say they will send a reset password link to my email which doesn't come. Scammers!
Just switched over to Felix, was quite a stressful experience. No where through the process did they say I would be required to be connected to wifi to complete the switch over.I was left with no data and service in the middle of the night. No way to contact support or even call friends and family. Had to cancel arrangements and as not to worry my partner walked in the middle of the night to get wifi, which then luckily allowed me to access the app and complete the switch over. Quite stressful as a woman who was by herself in the middle of the night no way to contact anyone.
FELIX MOBILE Advertises "FELIX50" 3 month 50% discount and when you try to apply it - it says it doesn't exist. They are part of TPG, Vodafone network and their service is non-existent. Waited almost two hours and am still waiting for any response. I found a 1300 number which just said leave a message and we'll get back to you. As bad a service as the Vodafone network they rely on. Choose anyone else that is associated with Telstra or Optus, because anything relying on Vodafone is useless. Got onto the help "service" and was told the discount is clearly advertised "On the home page" as being online only - which is absolute LIES.
WARNING TO ALLThis is a Con/Scam. Felixmobile was Happy to sell me a useless unusable SIM. The SIM arrived with no way to activate it because FelixMobile has no website to log into or phone numbers to contact them in order to do so. Their help is a merrygoround of useless bots that think repeating the same dumb things and ignoring the customes requests is OK. The con is they expect you to sign your personal information away by forcing you to use theirs and third party apps in order to even comunicate with them.
Well , I thought I'd give them a go - a mistake! SIM won't activate because app won't work - because the app won't work its impossible to contact them I had a read of the terms and conditions - all the way through its states the things TPG will and won't do ---YES TPG!!??...., but when I rang TPG they said Felix is nothing to do with them...... All very sketchy and Scamlike
Shocking service. The only way to connect with them is via their chat channel. I have paid for data service and it is two weeks and I have no service. Their BOT responds and NO human has responded to resolve my issue. This has been a recurring issue. Don't waste you money and your time with this service provider. Bad service.
A phone company without a phone number, I think that tells you all you need to know. Interacting with the bot will unfailingly leave you like throwing your phone at the wall. I could not manage to get beyond the bot to speak to a human even when it could not resolve my issue.Customer service is not existent.
Honestly, 0 customer service.They processed my payment but have mot sent any confirmation, the website bugged out during payment. I can’t log in although the registration includes login details. I’ve had 2 chat logs with the AI which has been trash. Other reviews had said 3 hrs, it’s been 48 hrs for me now and I still have not received a single reply from a human. It is honestly the worst experience I’ve ever had with any company/business.I better get a refund for this trash.I would not recommend this at all.
I bought the $20 roaming 4gb pack for use in Asia. As soon as I switched on roaming the 4gb data was depleted completely within one minute of activation. This is impossible on a phone even if there were any downloads or videos being played. I used their poor app chat to request a resolution and to this day I have failed to receive any assistance from their operators despite advertising that their staff do respond to issues daily from 9am to 6pm including weekends. After 24 hrs I am still waiting on their assistance. I will be taking this issue to telco industry ombudsman if I fail to get a resolution and any proper contact details for help to this by Monday 17 March 2025.
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