Review Time
Train Wreck of A Service, no seriously what are they doing? – Awful experience, takes hours to get any assistance online, refused to port my number to new provider, lied to me about my number being inactive and unable to receive SMS despite me literally receiving an SMS at the same time with a security code, tried to hold me to ransom to sign up and pay again or they would hold my number. Their APP is awful, so much missing from it, can't access my personal data, dead links in emails, can't access my account info, can't downgrade my plan/service, can't cancel it, no Desktop app or support, the chat guy just abandoned me mid chat and said he has to leave, it's a train wreck of a service from start to end. What a mess.
I was very impressed with Felix Mobile, great coverage, great reception, and got 5G where it was available! I always felt I had a reliable connection. The customer service chat feature in the app worked well.Plans seemed a bit expensive, but they told me they planted a tree for every month I was with them.
I just had the most decrepit customer service experience I ever had in my life. They gave me a new number without even offering me to port my own number in. You cannot speak to a human being but when they finally respond in a WhatsApp chat, you are passed between operators constantly and they don’t know what they are doing. Avoid Felix Mobile like the plague.As to the team Felix “PR spin” nonsense reply below, they have had adequate opportunity to do this and after so much messing around, yet it has taken me to no alternative but to revert to the telecoms ombudsman with a complaint to have my issue sorted which is still hanging in the balance. Believe their reply to my comment at your peril if you want decent customer service with your telco provider.
After about a year they cut service to my area, service would drop out for a day or 2 here and there after 3g stopped. Then after a day without service I messaged and was informed my area has no service any more. Was on the first day of the cycle with no service and wouldn't consider a refund easily. The bank is sorting it out without me.
2 days ago I got $25 sim kit which I paid $10 for then paid $20 for my monthly plan and tried to activate it but it has just been problem after problem and lie after lie to get know where and be treated like an animal this is a disgrace and I will not be going away not mention that I have recently lost everything and me and my dog are living in a car with no power.
Terrible. Spotty network connection in a metro area of Melbourne. Not receiving SMS messages for days at a time. Have tried everything under the sun from my end and even contacted support, to no avail. They are a Vodafone based carrier, and it shows. Use Telstra or Optus based providers instead.
Almost non-existent customer service and made me wish they didn't exist at all, at least then I wouldn't expect their support! They can only assist customers on the live chat, so the replies I got to my emails was - "chat with us through the app", and when I told them nobody's replying on the chat they pushed the excuse that they are a small team and have many customers (?!). They don't have a phone number either, though they claim they are in Australia... I had to wait on the chat for hours across a couple of days until an agent picked up my messages. Then they closed the chat because I didn't reply straight away and I was back at the far end of the queue... It turns out they "resolve" the chat automatically after 12 min of inactivity. Nothing was resolved for me and I had to go through this nightmare three times until the issue was actually fixed. Never again, Felix!
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