Review Time
I was with Felix for many years then suddenly I had no service and it never came back. When trying to contact someone to find what was going on I found out you can't it's a phone company with no phone number just a chat bot and during business a person that can't help in any way , it's an absolute joke. I went with Optus and it works perfectly. Stay well away from these scammers.
I want to share my experience to warn others before signing up with Felix Mobile.From Sunday through to Friday, I have been without a working mobile number due to what should have been a simple eSIM replacement. For the first three days, I was stuck in their online chat, going back and forth with different agents who only gave scripted replies and refused to escalate me to a team leader. I was repeatedly told there was nothing they could do, that only the privacy team could assist, and that there was no phone number or other way to contact that team — only email.When the privacy team finally did email, they took 24 hours or more to reply each time, and their responses did nothing to fix the issue. I was told they had sent an SMS link to my number, which obviously never arrived because my number wasn’t active, and they didn’t even ask for an alternate contact until I mentioned that I had lodged a complaint with the Telecommunications Ombudsman. Only after that did I suddenly receive an email with steps for a new SIM.By this point, I had already been without access to any apps, banking, or two-step verification for nearly a week. I couldn’t pay bills, access my business accounts, or contact clients, friends, or family. I was completely cut off and left to wait with no clear timeframe or real help.Felix Mobile’s handling of this has been unacceptable — the lack of communication, transparency, and urgency has caused massive inconvenience and stress. Customers deserve better than being ignored for days and forced to involve the Ombudsman just to get basic service restored.
I've had no end of issues with felix. I left Vodafone due to the same issues but felix is worse. I realised once I was with felix they are owned by Vodafone anyway. Moving to telstra. Not happy at all. DO NOT GO WITH FELIX IS MY ADVICE!
Edit 2: Still trying to fix my issue. Today email sends me to chat and chat tells me to email. Yet to see if anything gets fixed.Edit: I managed to verify my ID but still jabe not recieved any emails and support chat is closed for the day so another day goes by without my problem solved. It would be so good if the service worked well enough they didnt need human staff but that is not the case. I will see hpw I go with them tomorrow I am now on the 5th try of sortung out an issue. They keep charging my account for a service I havent activated. Today they said they will refund me. The other issie is that I need to verify my ID to set up the esim service but my ID is not accepted even though its government issued. They keep saying someone will email me but I haven't got any emails from them now they are telling me to check spam but I did a search and the only emails are about payments that failed that should never have been charged to begin with. Its a nightmare dealing with their chat it takes hours to even start getting somewhere then by the time you almost do the day is over and you have to start again the next day or in my case the next time I remember. 5 days for a refund to clear seems excessive especially when they should never have taken any money.
if i could give this zero stars, i would!i felt like i was on a holiday and i turned the data off. this is the worst phone plan I've ever been on. wouldn't let me make calls to emergency servicesfrom the minute i activated my sim, (i haven't even had this phone plan for 5 days) i have had continuous drop outs, data will not work, cannot connect to anything. i couldn't even get maps open, and even that would drop out when i was driving. i continually got notifications that i was offline. couldn't open emails. couldn't pay bills, couldn't view my bank. THIS ALL HAPPENED WHEN I HAD 4 FULL BARS OF SERVICEto connect to 5G, I was told i had to completely restart my phone which was strange.
Don’t bother they’ll only take your money and give you nothing in return not even a workable eSIM. They have a contact number which is not reachable - hrs of service is a lie. Can only contact them via live chat and even then your speaking to AI even after speaking to AI the “customer services representative” is also AI
Reading the reviews, I thought I was going to get a dud, but I was pleasantly surprised. I even dealt with support who were pretty quick. Of course, the annoying AI was first, but once I spoke with a real person, everything was fixed pretty quickly, and so far, I am having a great service and coverage. I can't complain at all.
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