Review Time
I originally signed up due to Felix offering unlimited data at a reasonable price, however; after only being with them for less than 24hrs I changed back to my original provider. The coverage is extremely poor, it would drop in and out of service, have 1bar coverage and also it would take quite some time to load a browser page.
I’ve been with FelixMobile for over five years. During normal usage in metro areas, the service works fine — as expected when you're in a strong signal zone. However, what defines a reliable provider is not how it performs when things are fine, but how it handles things when they go wrong. And this is where FelixMobile has let me down time and time again.Any time I’ve encountered a service issue, the support process becomes a frustrating, repetitive loop: reset your phone, reboot your network settings, try again. It’s like reading from a script with no end in sight. There’s never a deeper investigation, no acknowledgment of the time wasted, and absolutely no proactive compensation or escalation. The message I get as a long-term customer is: “Take it or leave it.”But the recent experience has truly pushed me over the edge.I traveled to China and activated international roaming. Despite doing everything required, I was completely unable to make or receive international calls. Over four days, I contacted Felix support — again and again — and went through the same mindless troubleshooting steps over and over again. Nothing worked.To make matters worse, the support agent made a false claim, stating my iPhone wasn't purchased in Australia — implying that the problem was my device. Luckily, I was able to dig up the original invoice proving I bought it at Broadway Shopping Centre in Sydney. Only then did they apologise. But what if I didn’t have that receipt? Would they continue to gaslight me to avoid accountability?Even after all of that, they refused to issue a refund or any form of compensation, despite the fact that I:Missed important business callsCouldn’t receive calls from friends or familyLost hours of time due to unproductive back-and-forthReceived zero resolution or working serviceThey said it needed two more days for the “technical team” to investigate. But as of writing this review — five days later — the issue remains unresolved.
Worst experience ever!Basically no customer service, I had an instance where my phone was broken and they would not replace my eSim, this meant I could not use 2FA for my job and cost me hundreds of dollars. Buyer beware! Also the internet is extremely slow.
As a new customer, I expected a smoother experience, but activating my SIM was a nightmare. It took 10 minutes just to reach a human, with the rest of the time stuck with bots. Even then, responses were painfully slow—20–30 minutes per reply. When I provided my number for porting, I had to wait another 30 minutes, and if the app logged out, I had to start all over again.This process is frustrating, inefficient, and extremely disappointing. I hope the service improves response times and makes support more user-friendly.
Currently using this in overseas. I switched from Optus to felix because their roaming deal was amazing. The switch was seamless with e-sim and was transferred the number to felix within 5 mins . Roaming was great with very good coverage in Sri Lanka. I would highly recommend.
This is the worst mobile supplier I ever used!!! The signal sucks even I stay at home. And I paid extra money for international calls service, and unfortunately this service nearly never work! Every time when I urgently made an international call, it always told me the service currently unavailable.
Felix has zero coverage in my region, despite the map indicating coverage. I immediately started trying to contact customer support to close my account, it's taken 7 days of trying before I got in touch with "Clem" who told me that they couldn't close my account without sms verification, but I have no service!!! so How TF can I cancel?
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