Review Time
I have been a customer for around 3yrs never had any problems signing up before, it was good until it wasn't. I happened to loose my phone and sim with it, so I purchased new phone and because Felix was doing a 50% off for first 6 months deal upon new sighn up, i didn't bother trying to get a old sim replaced. This is when the absoluteabsurdity started, signing up to a new plan and sim. First of all, was my mistake signing up on line with an incorrect email address. Felix took payment from my bank account before the verification of email process for activation of esim. When I realised this mistake I can not get a hold of anyone but a stupid bot seeking a refund. So I decided to try signing up again this time with correct email, once again Felix taking there money and got to once again to the email verification page to activate esim and NO email sent, I've tried every box including spam, I've hit resend more times then I can count. Felix is absolute garbage with customer support in fact there isn't any, I guess its why the plans are so cheap not paying for staff to sort out issues or complaints leaving it to a stupid robot that just sends you around in circles. I have have done everything to try getting attention with a human for this issue and have had no luck. So Felix has made money for nothing, I still haven't got a service. This has been the most frustrated I have been in a long time and prefer talking to someone in India call centre then this garbage bot system that Felix uses, at least talking to a bloody Indian you can get issues resolved as frustrating they can be at the best of times.....
The customer service experience has been disappointing. Felix Mobile doesn’t offer phone support, only live chat, which takes over 3 hours for a response. When things are working fine, it’s okay, but when you need help urgently, it’s tough to get the assistance you need.
I'm a new customer having difficulty with email verification and activation. Only way to contact support is via live chat. I spent 3 hours waiting for someone to respond, and in the end I got no response at all. Has everyone at Felix quit?
Have a been a subscriber for over 3 years. Spent 12 month overseas where roaming coverage terrible/patchy. Had to buy other SIMs.Today I wasted more than an hour (and then gave up) trying to speak to somone other than their VERY DUMB and excruciatingly irritating BOT to understand why I cannot enter a PO Box for delivery address for a physical SIM to replace my eSIM.Go Telsim!
Terrible reception...Voicemail doesn't have call back feature, so unless the caller leaves a number and you write it down, or you know who it is and you have the number saved ... You can't call the person be back because Felix voicemail doesn't give you the call back feature... If your running a business and need at least average reception.... And decent data speed don't bother... You will regret it
I have been a Felix customer for over 4 years and today I have been so frustrated that I have to make a review.It's been a few months where my phone will go into SOS for no reason and dispite restarting my phone or turning on and off flight mode, it won't change anything. This results in me unable to make phone calls or receive one. Worse - I can't receive any text on time, which results in me being blocked out of my trading platform, bank account because many of those require OTP to login. I have to wait on the phone for 30 mins or more to speak to my trading account or bank customer service to get them unblocked. I am considering changing service provide now.
BEWARE iPhone Users. Switching to FELIX messed up my iMessage, Facetime and Apple account. The SIM card they used was not recognized by Apple, leading me to lose iMessaging. COMPLETE HEADACHE.What's more, they did not honour the promo code I had, and didn't seem to care. Claimed it was an online only offer when I have screen shots saying that it would be granted. Customer service does not respond live. LONG DELAYS to Messages.A TERRIBLE Telco provider, with technical and customer service issues.
I've been using them for around a year now with no hiccups however last night out of nowhere my service has been severely impacted and ive been waiting hours on the in app support to speak to someone. If your going to make people wait this long you could atleast Implement a queue so people know roughly how long they need to wait.
Claim your business profile now and gain access to all features and respond to customer reviews.
cognitively.co.uk
creditkarma.ca
figopetinsurance.com
siamthai.land
botika.io
bioedgeresearchlabs.com
leelapidhousekeeping.com
ruqyaclinic.com
deerbox.co.uk
marketer.com
