Review Time
Fetchapet were amazing in transporting my dog from the UK to Australia and also sorting out his onward flight internally once in Australia. Rachel knows anything and everything about the process of sending your dog over to Australia and made the whole complicated process a lot easier. Rachel was on hand for any questions I had. Rachel’s knowledge is second to none. I highly recommend using Fetchapet to transport your animal.
Fetchapet team are hands down the best for seamless, safe and trusted pet export. From day 1 , they have been very clear in their communication and treated my dog so well all throughout. Sally, Emma and Nick, all have been very hands on and proactive . Thank you so much for my dog’s safe export back to her home.
The staff at Fechapet and the transporter Go Fetch were very frieldly and caring in sorting out transport of a Labrador puppy from England to my son in the USAThey provided detailed instructions to ensure the journey was troublefree and it all went without a problemThe puppy is well settled in his new home
We were relocating from the UK to Kazakhstan with our dog. Sally and her team were amazing at guiding us through the massive complexities of such an unusual move. They handled the permits, veterinary aspects and flight bookings with super efficiency and when it came to the day of travel, they were so kind and supportive of our very nervous dog. I can't imagine how it could have been any better. They were amazing, thank you.
Fetchapet made what seemed like a daunting task extremely stress free. It is important to read carefully all the vaccination requirements for where you are going and the other guidance provided by Sally and Emma but once you have completed your part Fetchapet do the rest very competently and professionally. Our two Chocolate Labs arrived in Thailand last Friday and were absolutely fine. From pick up from our home we were sent photos of the dogs at each stage which was very reassuring.The only issue I had which was nothing to do with Fetchapet but important to note is that for Thailand, as I expect many other places, when you have your dogs vaccinated the vet needs to sign, print name and apply the stamp of the practice to each recorded vaccination otherwise you may not get the import license you require. We had to go back to our vet to get this sorted on a couple of the vaccines.In summary it wouldn't enter my head to use anyone else for transporting my pets after this experience, along with the agents that Fetchapet work with in Thailand who both received the dogs and transported them to us.
I started my first phone call with Fetchapet by commenting on how many amazingly positive reviews they had and having worked with them to bring our cats along on our move I am sat here adding to it! Fetchapet are an absolute delight to work with and a breath of fresh air amidst all the logistical stress of relocating. Every single person I interacted with in their team was incredibly helpful, knowledgeable and had our best interests at heart. There's a lot of paperwork and it can feel daunting but the team take away all the stress and made it really smooth sailing. I felt really supported which made handing over our cats a much easier process and honestly I couldn't have dreamed of how calm they were on arrival and how easy they have settled in to their new home. If you're in two minds about using fetchapet and need a sign to take the plunge - this is it, I couldn't recommend them any higher!
Emma and Paula were fantastic. All questions were answered quickly, and they helped ease my worried mind. Everything was arranged professionally and easily, with clear instructions. I'm so happy to be reunited with my best friend Hugo aka my ginger shadow.
Sally was absolutely instrumental in assisting me to get my pet cat sorted to travel from the UK with moving back home in the Caribbean. They are also better value for money compared to PetAir by far. From the quotation process to coordinating pick up from the North East, Fetchapet made it all easy.
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