Review Time
Terrible- typical firefly experience. Delayed the flight timing by 2.5 hours and further delayed on tarmac (30minutes) and in air.
Landed 1245AM for a flight supposed to land 920PM. Thanks alot firefly for wrecking all my plans. No value for money and I am never flying with you again
Terrible- typical firefly experience. Delayed the flight timing by 2.5 hours and further delayed on tarmac (30minutes) and in air. Landed 1245AM for a flight supposed to land 920PM. Thanks alot firefly for wrecking all my plans. No value for money and I am never flying with you again
Dear Firefly Customer Experience Team,I am writing to express my sincere appreciation for the exceptional cabin crew service I experienced on Flight FY2575, travelling between Kuala Lumpur and Tawau, particularly to commend Leading Stewardess Juwita and her team — Stewardess Lorna, Maimunah, and Steward Khairuldin.The outbound flight to Tawau was significantly delayed, departing much later than scheduled and arriving close to 10.00 pm. Despite the long delay and what was clearly a demanding day, I was warmly greeted upon boarding by three smiling cabin crew members. Their smiles felt genuine — not rehearsed — and immediately set a reassuring tone for the flight. It was evident they were tired, yet their professionalism never wavered.Upon arrival in Tawau, I noticed a petite, short-haired stewardess at the front cabin actively cleaning and preparing the aircraft for the next sector, while continuously greeting and thanking passengers as they disembarked. At the same time, she was calmly attending to questions from passengers about the delay, all while working efficiently to turn the aircraft around. When I briefly asked her if this was her last sector, she smiled and replied, “One more.” That quiet resilience left a strong impression on me.Four days later, on my return flight to Kuala Lumpur — which was again slightly retimed — I had an unexpected and memorable encounter. At the aircraft door, I was greeted by Stewardess Lorna, who kindly guided me to my seat. As I settled in, I realised that the same stewardess I had seen cleaning the cabin days earlier was now at the rear, completing reports and documentation. Only then did I learn she was the Leading Stewardess — Juwita.What truly stood out was that she recognised me immediately and greeted me warmly, saying, “Hey, it is you again! Aritu pun ada kan?” This was said naturally and sincerely, without prompting. Given the number of passengers she must have served over multiple sectors across several days, I was genuinely surprised and deeply impressed that she remembered me.During the flight, while I was reading during taxi and take-off, she quietly noticed and switched on my reading light without being asked, simply saying, “Enjoy reading.” Before the safety demonstration, as she walked past my seat towards the back galley, she briefly stopped, knelt down to my eye level, and asked casually, “Lama u kat Tawau kan?” It was a short interaction, but one filled with warmth, attentiveness, and respect. I replied that I had been there for four days on holiday and wished her a pleasant shift. Her smile in response said everything — she clearly loves what she does.Across both flights, the entire cabin crew appeared composed, well-groomed, confident, and supportive of one another — even though these sectors were nearing the end of the day. They did not look or behave like a crew merely “pushing through” a final flight. Instead, they projected calm, control, and professionalism, which made me feel safe and completely at ease as a passenger.I would also like to specifically commend Leading Stewardess Juwita’s public address announcements. Her voice was exceptionally clear, calm, and easy to understand. Every word was delivered with clarity and confidence — one of the clearest I have heard across many years of flying with various airlines, including Malaysia Airlines, AirAsia, and Emirates. Her announcements contributed greatly to the sense of assurance throughout the flight.From my observation, Juwita leads by example. Her crew appeared confident, happy, and well-coordinated — a strong reflection of effective leadership. I understand that Firefly cabin crew often operate multiple sectors daily, yet her consistency, attentiveness, and ability to genuinely connect with passengers, even after days of flying, is truly commendable.Please extend my heartfelt thanks to Leading Stewardess Juwita and her entire crew. They represent the very best of Firefly — professionalism, warmth, safety, and pride in service. It was a privilege to be under their care, and they turned what could have been a tiring journey into a smooth and reassuring experience.Thank you for cultivating such outstanding cabin crew. I hope this note reaches them and that their efforts are recognised.Regards, Ariff Zakaria
这次搭乘 Firefly 的经历非常令人失望。原本预订的是 从 Subang 飞往 Kota Kinabalu 的航班，但第一次航班变更就被航空公司改成从 KLIA 起飞。在此之后，航班时间又被 反复更改，共 5 次，其中最后 2 次是在起飞前约 12 小时才通知，对乘客极不友善。由于航班时间一再被临近起飞前更动，我被迫 取消了酒店预订，整体行程严重受影响，并造成实际损失。如此频繁且临时的航班变更，显示出航空公司在航班规划与沟通上的严重问题。乘客不应该为航空公司反复更改航班而承担后果。希望 Firefly 能正视此类问题，并对受影响的乘客给予合理的处理与补偿。This was a very disappointing experience with Firefly.My original booking was for a flight from Subang to Kota Kinabalu, but the first schedule change already forced a change of departure airport to KLIA.After that, the flight was rescheduled a total of five times, with the last two changes notified only about 12 hours before departure, which is extremely unreasonable for passengers.Due to these last-minute changes, I had to cancel my hotel booking, resulting in significant inconvenience and financial loss.Such frequent and short-notice schedule changes reflect poor planning and poor communication.Passengers should not be expected to bear the consequences of repeated airline-initiated changes.I sincerely hope Firefly will take responsibility and provide a fair resolution for affected passengers.
My first and last 2 flights with Firefly, both delayed, the second one significantly (4hrs+), so disruptive, no communication from anyone as to what was happening. I will not book, nor recommend that anyone else books, with Malaysia Airline or Firefly unless you are very flexible with departure and arrival times i.e. I most certainly would not book late flights or ones where you will have a transfer. Book with an alternative airline if you can, these guys are a joke.
I do not recommend this airline. We checked in online, and when we arrived at the counter we were kindly asked to redo the check-in at a Firefly office because our second and third first names were not included in the registration (which has never been an issue with any other airline).As a result, I was fined 150 RM (with a big smile, of course) for a "check-in error." There was nobody in the office, the two employees were just standing around. But well, I guess they need to milk tourists, cash cows after all.The flight was delayed by 1 hour.By far the worst airline I have flown with so far.Go for Air Asia or Batik Air instead.
Flight was delayed by more than 4 hours. As a compensation they gave me a 200THB (about $6) voucher. I tried to use it several locations but nobody accepted the voucher from Firefly. Somebody told me that before the gate area there are shops which will take the voucher, but by surprise the voucher was already expired. I complained at the check-in area but they said I could get a new voucher not more. What a stupid offer because once you are in the gate area it's too late and who knows if the voucher would be a valid one. And the amount of the voucher already shows the value of a customer. So stay away from this airline.
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FlyFirefly Sdn Bhd, operating as Firefly, is a full-service point-to-point carrier and a full subsidiary of Malaysia Airlines.
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