Review Time
I contacted FisherPaykel to fix a leak in the filter valve of my FP fridge. The earliest was about 12 days hence. The technician, Adam Smith, tech 126, contacted me 10 days before the appointment to offer me an earlier one the following day. As promised, he contacted me about half an hour before arriving. I like the tracking facility that showed me his progress towards the house. He fixed the problem swiftly and answered my questions clearly. He even offered to sweep the floor behind the fridge before pushing it back into place. Because my fridge is still under warranty, this cost me nothing. Next year, when my warranty has run out, such a visit and repair would cost me £200 to £300 so I may have to resort to DIY methods should anything go wrong again, but for appliances that are still under warranty, this is an excellent service.
Steve Beadle Tech engineer gave me the most amazing excellent customer service. I was rather astonished at the speed and efficiency of his work. Such a high level of professionalism along with his interpersonal skills, friendly, kind and helpful. Now my beautiful American style fridge freezer is restored to the perfection of such magnificent engineering and aesthetic beauty. ❤️ Thank you, this company are The best I’ve ever encountered.
Chris was great, turned up early into the allotted time which was helpful. He quickly discovered our lack of knowledge about the ice drawer needing to be pushed right back in. This is important because it pulls out 10-15mm when the chest door is pulled forward - this was not mentioned in the operating instructions and really should be!!! All otherwise good, fantastic product.
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