Review Time
The online chat to speak with customer service is a long drawn out experience and at the risk of sounding dramatic slightly traumatic with the constant repeating yourself and waiting for them to respond and them giving you all of 0.2 seconds to respond when you’re still reading what they said and no way to call but imagine how quickly things could get cleared up if you got to speak to a fellow human. I’m a disabled customer travelling with my child and a carer. I had to change my ticket but the site was trying to charge me to change my carer tickets but didn’t for the other two so I contacted CS twice over a few days and neither could help me manually change the carer tickets to match mine they just kept telling me to do it myself online and I kept repeating that I had tried multiple times. I was told both times that they will send a message internally but never heard back from anyone still haven’t. The second person offered me a refund on the 23rd of September (good job I screenshot them saying so because I didn’t trust them, partly because they was a bit patronising at times). I figured instead of going round in circles in these feisty people in theonline chat I would just cancel all tickets then start again so i agreed to the refund. Two days went past and I realised that they didn’t send a confirmation email so I went into the app and sure enough the tickets were still live 🙄 🤔 why didn’t I trust them again. I quickly purchased three other tickets and then requested a refund of the old ones. I received an email for vouchers and then had to go through the website to request payment back into my account which I did on the 25th of sept. I did get an acknowledgment email after I made the request but I am yet to receive my refund. Why do some companies do that, did pay you in vouchers or ask for payment in vouchers? Why should the customers jump through hoops to get their money back?Because I purchased new tickets I then had to re request a carer ticket with I did on the 23rd and I’m still waiting to hear from them. We are not due to go until the 31st of October so I’m not overly panicking about that just yet. First time travelling with FlixBus and based off this experience alone I won’t be using FlixBus again and I will not be recommending FlixBus to anyone. Matter of fact If I could afford it now I would just fly to Utrecht from London. It’s just way too much stress.I’m not writing this review because I think that they would care. I see that all of their responses are generic so clearly they don’t. I write it to warn paying customers that this is potentially what you could have to deal with when you are booking through this company. And I saw another review similar to mine. **UPDATE 13th October**Despite their generic we are sorry for your experience response to this review I am STILL waiting for them to refund my old tickets and I am STILL waiting to hear about my carer ticket and I made BOTH requests through their online contact page nearly 3 weeks ago now.
Had a terrible experience last week, pre booked and prepaid for a return trip between Palmero and Catania in Sicily.The outward trip was fine but when we went for the return trip it was “ postponed “ for 25 hours !We were given 40 minutes notice by email of this.The local agent could not have been more uninterested and his advice was to find another company to transport us.We were working to a schedule and the situation was very stressful.All attempts to speak to anyone at the company have been unsuccessful
FlixBus abandoned my elderly family members during a Helsinki–Rovaniemi trip. At a short stop in Oulu, the driver told them they had only three minutes to buy something or use the restroom. That is already unreasonable and unsafe, especially for elderly passengers.When they stepped out, the driver simply left with all their belongings still on board. No announcement, no warning, nothing. My family was stranded in the rain, including an older person with knee problems, while their luggage (with valuables inside) was taken away on the bus.They had to urgently buy new train tickets (170€) to reach Rovaniemi and not lose their hotel reservations. Meanwhile, the driver had been driving recklessly during the trip, rushing and making dangerous maneuvers.This is a case of serious negligence, zero respect for passenger safety, and complete lack of responsibility. To make it worse, FlixBus provides no emergency customer service to contact in such situations.Abandoning passengers on the road and taking off with their luggage is unacceptable. This company must be held accountable.
Just some suggestions for Flixbus:1. Most if not all your passengers will have two hands needing support while most if not all of your buses have one arm rest for two people, maybe something to think about when you're ordering vehicles for your fleet in future.2. Your customers are from all sorts of countries. Maybe some basic english education to your drivers would make your passengers feel like they can communicate to the people responsible for their travel. Unless you don't want passengers to communicate to drivers in which case you should cease business altogether. 3. Another basic knowledge your drivers urgently need is basic anatomy and basic understanding of your buses air conditioning system. People need to breathe and keeping them half dead by refusing them access to fresh air (I travel often and this is an issue almost every time) is not a way to go about public transport. I can tell you that being stuck on a full bus with shut off air supply is for most people one in a life time experience they won't repeat again. In another words: Get your sh*t together and teach your drivers how to use the systems of the bus they operate properly! If I had money, I would take you to court for this traumatising experience.
Do not book! Use national express or mega bus instead. Always over booking customers. Twice I have booked and paid for seat selection, only to turn up and be told the bus is full, they have overbooked! Then to be told by a driver who obviously can't be bothered with his job, 'not his problem'. Disgraceful
Ljubljana to Zagreb was fine, but the onward trip to Dubrovik was awful. The driver would not let me load our luggage on first, he insisted on loading the Split luggage on first and told me to wait. When there were only a few people left he told me to load my own, there was no room at that stage. When we got to Split 90% of the people got off and I watched our luggage taken out and left out. I got out the rear door and reloaded our luggage and then had to get back in through the front, that's when the driver aggressively scanned my ticket and ordered me off as he reckoned it was not a valid ticket, after 5 minutes of shouting he finally let me back on. It then took ridiculous 6hrs instead of 3hrs to get to Dubrovnik and about 1.5hrs late. We stopped at every village along the way and in most instances no one got on or off, this was not meant to be the postal run. We have just had our last Flixbus ride
The bus itself is good and comfortable, but the both ways the drivers were unhelpful and rude, and drove very rough. Like very rough, on the way back he was even trying to race a Porsche 911 on the highway, and both drivers were always tailgating, driving well above the speed limit and braking suddenly.
I am compelled to publicly denounce the gross negligence, total lack of professionalism, and complete absence of accountability displayed by FlixBus during my recent travel attempt from San Francisco to Los Angeles.I had reserved two seats for myself on a FlixBus night service scheduled to depart from San Francisco Central Station at 10:40 PM, with an estimated arrival in Los Angeles at 7:55 AM. Not only did the bus never show up at the departure location, but no communication whatsoever was provided regarding any delay, cancellation, or alternate arrangements. After two hours of waiting in the cold night, confused and increasingly concerned, I was approached by officers of the San Francisco Police Department (SFPD) who had somehow managed to get in touch with the company. They were told that the FlixBus driver would no longer stop in San Francisco, but that FlixBus would cover the cost of an Uber ride to Hayward, approximately one hour away, where we would be collected.This supposed arrangement turned out to be a deplorable bait-and-switch.We (a group of 4 passengers, including 3 women traveling alone) arrived at a sketchy, dimly lit parking lot in Hayward around 2 AM, where we were left completely abandoned without any notice, update, or contact from FlixBus. No driver arrived. No vehicle ever appeared. The idea that a company would leave women alone in a deserted parking lot in the middle of the night is beyond reprehensible. I was the only man present, and it is purely coincidental—otherwise, these women would have been placed in direct danger by the recklessness and negligence of FlixBus.I immediately attempted to contact FlixBus customer service, deeply concerned for our safety and with my phone battery critically low. My calls were rejected four times before I managed to speak to a representative. After 30 minutes on the phone, the representative shockingly informed me that the bus had already departed from Hayward and that we were “not present” at the pick-up location—an outright falsehood, as we had been sent there via Uber by FlixBus itself. This is not only factually incorrect, but also legally and ethically outrageous, as we were at the exact location FlixBus told us to be, through no fault or decision of our own.Even more appallingly, we were informed that no rebooking, refund, nor compensation would be issued. I had booked this trip specifically to make it in time for an important flight from Los Angeles, and at that point, the only available FlixBus alternatives would have cost over $180 and would not have gotten me to my destination in time.Left with no options, I paid out of pocket for an Uber back to San Francisco, where, by pure luck and the professionalism of a Greyhound driver, we were offered a spot on a completely different bus that went through Sacramento—significantly delaying my arrival by over 12 hours and forcing me to forfeit my originally booked two seats for a cramped single seat. Nevertheless I was unable to catch my flight from LAX.This entire incident reeks of gross operational incompetence, abandonment of duty of care, and consumer fraud.As if this weren’t enough, my second ( obviously booked over 2 moths before the incident) and last experience with FlixBus involved a route from Flagstaff AZ to Phoenix, where—despite advertising and charging for on-board Wi-Fi—the bus lacked any internet connectivity, and the restroom door repeatedly swung open during the journey, creating unsanitary conditions and rendering the trip miserable.FlixBus is a dangerously unreliable company that disrespects its customers, fails to deliver contracted services, and exposes passengers to risk without recourse or accountability. I will never book with FlixBus again, and I strongly urge others to avoid this company at all costs. This is not just bad service—it is a complete systemic failure.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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