Review Time
I bought on Omnio a ticket for FlixBus, ( booking nr :3288151021)on 13 Sep 2025, but it didn’t arrive in time in my email, so I couldn’t use it. On top of that, the driver told me I wasn’t even registered among the passengers, which is something that usually happens when you buy a FlixBus ticket. I contacted Omnio’s customer service, but they were absolutely no help—they just redirected me to FlixBus customer service. FlixBus customer service confirmed I was registred among the passengers, so why the driver said I wasn't when I was trying to get on the coach at the stop? They didn't offer any refund. Avoid using both Omnio and FlixBus, terrible companies!
I had my luggage stolen on a FlixBus trip. Passengers are forced to store bags in the lower compartment, yet FlixBus provides no supervision, no identification numbers, and no control over who takes what.When the theft was confirmed by the drivers, I was simply told to call a number and fill out a form that assumes I "lost" or "forgot" my bag — not that it was stolen under FlixBus’s responsibility.This is unacceptable. The company must take responsibility for passenger belongings and provide a real solution, not dismiss it as if it were my fault. I demand a clear and effective response.
I reserved a seat on the passenger side front row, but the seat corresponding with my ticket was 2 rows behind the driver. The agent working the counter was yelling at a customer and being very rude to him because he asked a question. It was extremely uncalled for.
Journey was terminated halfway as the bus didn’t have the correct license for transporting passengers. After 2.5 hours of waiting without being told anything we had to book on a different bus with a different company to reach our end destination.Flixbus now refusing to refund us despite a text message saying we would be refunded and compensated. Wouldn’t recommend to anyone.
Our bus was delayed by more than 30 minutes without any notification. The app updated only an hour later, falsely showing that the bus had left on time. We waited at the station, but in the end had to buy emergency replacement tickets.FlixBus support admitted the issue and promised a full refund for two tickets plus seat reservations. Instead, after two weeks of back-and-forth emails, I received only €3. Their explanations kept changing — first blaming the bank, then claiming the €3 was for the tickets, and finally inventing a ‘commission’ of more than €15 per ticket.Even worse, a support agent asked me to send my complete bank statement in PDF covering two weeks, which is not only irrelevant to the case but also a serious breach of privacy.This is unprofessional, misleading, and unacceptable customer service.
I had a terrible experience with FlixBus. The customer service is extremely rude and unhelpful. Instead of assisting, they dismiss concerns and show no professionalism at all. The whole experience was stressful and disappointing. I would never use FlixBus again and strongly advise others to avoid this company if they value good service.
Horrible service, booked a trip to Birmingham. Waited 1hr for the bus at Heathrow central station. Only to be told that it picked up people at terminal 5 and got full and left . To think that I was allocated seats . How did that even happen . Incredibly unprofessional and horrible . This will be the first and last time I will be using flixbus
I have used Flixbus a few times now and have been delighted with everything! On Wednesday 10th Sept I got the 15.55 from Stirling to Aberdeen. Unfortunately i didn’t get the driver’s name but he went above and beyond! Really lovely and very helpful. I just wanted him to know he was very much appreciated
Flixbus is the most unprofessional and dishonest transport company I have ever dealt with.I had a paid ticket for route 095 from Bolzano South to Innsbruck. I arrived 50 minutes early. The bus never showed up — no delay notice, no cancellation, nothing. Typical Flixbus chaos.I was forced to board route 486 towards Munich instead. The driver was aggressive, rude, and completely uninterested in helping. After arguing with me in front of the entire bus, he demanded 57 euros in cash just to let me board.I paid — and he pocketed the money without issuing any ticket or receipt. That’s not “poor service.” That’s theft, plain and simple.When I reported it to Flixbus customer service, they had the audacity to say they will not help me unless I can provide proof of purchase. Proof I could not possibly have, because THEIR employee deliberately refused to provide it.So:Their bus never arrived.Their driver shook me down for cash.Their company refuses to investigate.And they expect me to prove their misconduct.This isn’t just incompetence — it’s systemic negligence bordering on fraud.If you value your money, your time, or basic human decency — avoid Flixbus at all costs. They operate like a budget bus mafia, not a legitimate transport operator.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
