Review Time
I'm writing this review in a state of utter frustration and disappointment. My recent experience with Flixbus has been nothing short of a complete nightmare, specifically regarding their lost and found service.After a recent trip, I realized I had left my AirPods on the bus. Within minutes, I was able to locate them using my "Find My" app, showing they were still on the vehicle at the final destination. I immediately contacted Flixbus customer service, providing them with all the necessary details, including the bus line and the fact that I could literally see the AirPods' location on the map.Their response was a cold and unhelpful "we can't do that." They told me to simply fill out a form and that the item would be reported to the lost and found. Despite my pleas to have them contact the driver to retrieve the item, they refused to assist any further.For the next several days, I watched in disbelief as my AirPods traveled back and forth on the same bus route. Flixbus had all the information they needed—the bus number, the line, and the real-time location—yet they did absolutely nothing. It was an exercise in pure incompetence. They couldn't be bothered to instruct someone to simply check the bus and pick up the item.Unsurprisingly, someone eventually found and took the AirPods. What was once on a bus is now gone forever. This experience has been more than just frustrating; it's a testament to Flixbus's utter lack of care for their passengers' belongings. To be so close to retrieving a lost item and to be met with such a complete and total lack of action is truly infuriating. I've never experienced such a level of negligence from a transportation company.This is a warning to anyone considering Flixbus: if you lose something, don't expect them to lift a finger to help you. Their lost and found system is an absolute failure.
Left my hat in the bus, and I reported the incident within a few days, but Flixbus told me it would take up to two months to contact and figure out what happened. And that's what they did, took all that time to figure it out because they said it's difficult to reach their partner companies (it was their own but though). In the end bus driver, the cleaner, or someone stole my hat, and the company is not doing anything about it.
I booked my ticket several weeks ago with an extra luggage, I am now abroad and received notification of 2 emails saying there was a change to my booking and that I was to have a refund. I couldn’t open the emails but managed to speak to customer service advisor who told me I had changed the booking and cancelled the extra luggage. I categorically did not change the booking, why would I when I need to return home with ALL my luggage.When asked when this change happened and where the log in came from, apparently they can’t see it, won’t give me any extra information but it had to be me. They would not help me, wouldn’t let me raise a complaint and kept terminating the chat.The third person I managed to speak to said the reason I can’t add the luggage back on to my booking was the bus was full. So there she inadvertently let me know that it was them that cancelled it as they either oversold the bus or changed the vehicle so there is less capacity and then try to make it appear that I cancelled it so they don’t have to give me a refund. I had also found online other customers have had the same experience, luggage cancelled and then told THEY did it, which like me, they did not and was then completely stonewalled by flixbus.Appalling service from everyone involved and has now left me significantly out of pocket as I have to make alternative travel plans which have increased in price since my original date of booking. UPDATE: I have since had to cancel my booking as I have no choice due to the fact I cannot bring my luggage back, I requested a refund of both vouchers they have issued me, they said they won’t as refund me. As again it was ME who apparently cancelled the booking with the luggage and then rebooked without it!??? Why would I do that? And as I then cancelled my bus, I can’t have a cash refund.What option did you give me?! I can’t travel without my luggage!! You gave me literally no choice as your customer service kept terminating the chat.Utterly ridiculous. So again,I request that you please provide me with the time, location and device that logged in to cancel and then rebook my journey.
This is an appreciation review for the lovely driver Sean! My sister and I travel from London- Leeds every month and we always look forward to our journeys with him. He gives makes us laugh and is very caring towards everyone, he even gives us sweet treats to keep us going!! He is one of a kind and anyone is lucky to have him on their journey. Thank you Sean, we love you!!! From Chloe and Maisie (The North London Girls) xx
Flixbus drivers drive like monkeys! You and your luggage are unsafe when using their service. You are better off walking. On top of that their customer service is absolutely worthless. Avoid Flixbus at all cost!On September 7th I took a direct Flixbus from The Hague (The Netherlands) to Zagreb (Croatia). Route N885, Booking #3285052978I handed over my brand new suitcase to the driver in perfect condition. However, upon arrival in Zagreb, I discovered that it had been seriously damaged. The driver assigned to the The Hague–Munich leg of the journey was driving in an unsafe and aggressive manner, with frequent sharp turns and sudden braking. I must emphasize that his driving was highly irresponsible and dangerous.Shortly before Munich, during a minor traffic jam, he kept on racing, while we were still on time. All of a sudden, he abruptly braked so hard that passengers and belongings were thrown around the bus. Everybody was thrown from their seat, and items flew across the aisle. Luckily, I didn't get injured, as I was sitting in the middle seat all the way at the back. I just slid into the aisle. I am confident that this incident caused damage to my suitcase in the cargo hold.After receiving my suitcase with damage, I was shocked by what I saw.It was the middle of the night, and I immediately reported the damage to the Flixbus customer service through their website. After the Flixbus kiosk opened, I went there, talked to the staff, and they gave me additional information on where to send an email for the damage claim. After handing over my suitcase to a repair shop, I provided Flixbus with all the requested information, and they acknowledged on September 12th, that they had issued a refund:- "We sincerely apologize for the inconvenience caused to you due to your luggage being damaged due to the driver's reckless driving."- "We would like to inform you that we have initiated the refund of 150 EUR to your bank account."- "The amount should reflect in your account within 5 to 7 business days." It is September 29th, and I still have not been reimbursed. Their client service is silent, and they straight out ignored my reminder email and recent email with a request for the update on the situation.Avoid using the Flixbus service; it will save you a lot of money, stress, and energy. They are not worth your time and money.------------------Update 1:It is October 9th, 2025Flixbus got in touch with me, and let me know that due to "technical reasons" they were unable to issue my refund. They have stated that the case has been verified and a refund of 150EUR has been prompted to my bank account.However, they have also stated that it might take another (3) three weeks before I have a chance of receiving a refund for the caused damage to my luggage by their driver and service.Still waiting for my refund, and I have officially entered a second month of this back-and-forth mailing with Flixbus customer service.------------------Update 2:It is October 10th, 2025After sending Flixbus an email once again, about me still waiting for the refund, and updating this review with "Update 1". I can finally confirm that I have received the refund of 150EUR today.
Bus never arrived and I had to get another bus. Customer support useless. I had to pay twice for the same trip. Never again.EDIT: and to further advise potential customers. Even if Flixbus do offer a refund they will keep 15€ processing fee per person.So, if you are refunded 3 tickets that cost 20€ each. Flixbus will refund you 15€ and keep 45€ for themselves.
I'm in one of their busses now, the drivers stopped in a nowhere gas station for more than 20 minutes, only for them to go to the toilet and stretch their legs, it could have been done for the passengers too! You can never know if they will make a stop or not or when, they don't care about comfort, cleanness nor basic services, like the temperature in the bus, or communication of basic infos, you can easily spend an 8 hours trip without being able to buy something to eat or to go to the toilet.It's not my first time traveling with them, but I hope for it to be my last, if they can't change this "we know it's bad and we don't care" company behavior.
Booked our tickets with Flixbus being our first time, we had a flight scheduled in the morning so we got the most reasonable coach booked to make that flight on time. We got to the bus stop where our coach was supposed to pick us up. Bare in mind this was at 00:20am in the morning. Stood there freezing cold as the time went by. They told us to arrive 15 minutes before departure which we did. The coach is now 20 minutes late we checked on the tracking and it said it was cancelled minutes before it was supposed to arrive, no notice what so ever.We called customer services which didn’t help at all, told us that we had to reschedule or cancel, I was fuming. We looked to reschedule but that meant being late to our flight which we paid thousands for with our savings.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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