Review Time
Having read the negative reviews I can only say that's not my experience. Flew Port Elizabeth to London via Johannesburg with Virgin Atlantic who have a codeshare agreement with Airlink for the Port Elizabeth to Johannesburg connecting flight (as do British Airways) and the service was exceptional. Check in at Port Elizabeth really easy with boarding passes for both flights issued at PE and my baggage was tagged to go straight onto the Virgin flight at Johannesburg. Flight took off as scheduled and I was pleasantly surprised to see that there was a free drink and sandwich service for the 1 1/2hr flight, you won't get that in Europe. The sandwich was exceptional, flight was on time and staff really friendly. I would fly with them again without reservation. Two suitcases arrived as planned at Heathrow, no issues whatsoever.
Had a flight booked to Kruger Mpumalanga Airport from JHB on Friday 17 October, upon arrival at the airport they said the flight was cancelled due to poor weather conditions, I asked what can be done under this circumstance they said only place the ticket on hold or re-book the flight two days later. I had to book travel and a hotel to stay over and asked them who will carry the cost, according to them if it is weather related they can’t do anything else, (their policy) the next day it was all over the news they have technical issues with air traffic control therefore they lied to their passengers just to avoid paying penalties as they should have! I even asked the receptionist at the counter is this official or is the weather only an excuse they hide behind she said no it’s really the weather? Would love to hear what Airlink has to say about this?
Despite booking direct, booking early, reserving seats and checking in online, we arrived at Maputo to be told that our seats had been changed. However, it would be impossible to change them back. We know exactly what went on: that someone accepted a back hander to sell our seats to another passenger. Happens too frequently to be a coincidence. Miraculously upgraded at the gate. Very nice but why did this happen?
Journey Heathrow to Windhoek via Johannesburg We were rebooked by BA at Heathrow onto an Airlink flight in place of a SA airlines flight as the BA flight was delayed meaning we would miss our connecting flightOn arrival at Windhoek we were without our luggageAirlink blame SA airlines but I believe that as our last carrier to our destination Airlink are ultimately responsible This they denyWe are out of pocket for the cost of private transportation of our luggage which was necessary due to departing on a fixed itinerary holidayExtremely disappointing and distressing Airlink
I’m a pensioner and Airlink Cape Town refused me to check in as my final destination was Lusaka. I didn’t have a return ticket SA. Never once did I have to produce a ticket before in the ten years I have being visiting my son in Zambia. I asked to speak to a supervisor and proceeded to wait 25 minutes before I decided I was going to miss my first part of my flight to Johannesburg first. Most stressful experience I had. I’m most definitely not a happy bunny.
I traveled with Airlink on June 9, 2025 (heading to Kenya) and missed my connecting flight at OR Tambo due to their inbound flight delay. Although the delay was only 12 minutes, Airlink staff at the airport offered zero meaningful assistance. I was directed to a distant office, faced language barriers, and was even told to pay for a golf cart to get to the gate faster. No one rushed me or tried to help despite my urgent requests.The airline refused any compensation, citing that the delay was beyond their control and offered only an open ticket valid for a year or a refund per their strict fare rules (mine was non-refundable). They provided a delay letter for insurance claims but made no effort to address the financial loss or inconvenience.This was by far the worst customer service I have experienced with an airline. Their dismissive attitude and lack of support caused me stress, missed commitments, and unnecessary costs. I will think twice before flying Airlink again and advise others to consider more reliable carriers.NEVER BOOKING WITH THEM AGAIN!
No apology email or explanation how to receive refund for flight not reaching Kimberley because of bad weather, that was diverted to Bloemfontein and eventually came back to Cape Town. I was not the passenger but paid for the ticket and it was my email and credit card used for the ticket.I had to phone the call centre and was then told to send an email and that an admin fee of R506.00 (i.e.18.76% of the ticket price) would also be deducted, but I need to pay full price again to rebook.I deduce that if I did not contact the Airlink call centre I would have eventually just lost the full value of the ticket as nothing was digitally sent out explaining procedure, before me making a call 12 hours after the flight returned to Cape Town.Airlink could have charted a bus from Bloemfontein (for those passengers that urgently needed to reach Kimberley. and preferred not to return to Cape Town. The distance by road between the two airports is 168km.Cem Air I will give you a turn to rebook my friend as he still needs to get to Kimberley after this fiasco.
I am deeply in pain concerning the bad treatment and lack of customer care I got from @Fly_Airlink and my colleagues (6 in total) inconvenienced. We travelled on Sunday 18 May 2025 from Nelspruit to Johannesburg with their flight and on our way to Port Elizabeth on another flight.At first the flight was 30 minutes delayed only to learn in Johannesburg that bags had to be offloaded from the flight that left Nelspruit and put on other flights (15:30 and 17:00). When leaving jhb, @Fly_Airlink staff could not tell me or could not give me assurance that my bag will be delivered to Graham's town on Monday (which is 124km away from PE). Now we arrived in PE, even those in PE cannot help because the policy doesn't allow them to deliver beyond 100km.I was expected to make means on meeting the driver half way. No matter how much I tell them I am only in Graham's town till Saturday and not familiar, they were unable to bend the policy to 1 confirm the possible time I will get my bag and 2 to ensure my bag gets to where I'll be the following day. So it became my problem and nobody wanted to take responsibility. All my colleagues 's bags were loaded onto the 13:30 flight from Nelspruit to Johannesburg. But mine was left behind. I am dumbfounded at the level of insensitivity. My bag had my everything and on me I only haf my handbag and laptop. Airline could breach its policy and go beyond just 24 km to ensure that I get my bag. Ehat puzzlef me the most was the lack of accountability. Jhb staff did not pick up the phone when I wanted to speak to them (from PE). And the manager on duty in PE (siyolise) was not willing to listen until I asked for her meanwhile she was seated right there but letting the junior staff handle the matter. When she eventually saw a need to speak to me she was unable to help...also telling me about policy. When I asked her for someone above her level she told me it was Sunday the branch manager (sithabiso) does not take calls on Sundays. Now the jhb people were not answering the phone and the branch manager doesn't take calls on Sundays. While we arrived around 17h00pm, we ended up leaving around 21h00 no matter my colleagues efforts to try to convince Airlink staff members at PE. Out of all this I blame management of the airline because no staff member would play such a game if management would not support it. Till today, there hasn't been any effort to make mends on the matter
Airlink have terrible customer service they are always very rude especially at the check in counter especially at Or tambo International airport. The only friendly people in the whole establishment are the flight attendants.My experience with Airlink was on a flight from Johannesburg to Maputo I had booked the flight 24 hours before right ? So I had my sick late grandfather who had just had amputated his foot a 3 days before I had requested a special assistance from them ,which they had a terrible rule for if you had not ordered 3 days before then you would not get one . But even tho I sent them an email and they sent a confirmation email they did not supply one only because of Lift (which we had a flight from Durban to joburg with which was incredible )were we able to get one and the lady by the counter of Airlink wanted to charge us for extra baggage while on we booked a ticket that allowed 43 kg and we only had 24 kg if I had not come back from the toilet in time then they would have charged a 47 year old woman and her 78 year old sick father money they had no right charging sick behavior ,besides the point then they made by sick grandfather walk all the way from the bus up the stairs all alone only with me a 15 year child helping him alongside my 48 year old mother who is also sick providing no help what so ever and just looking at us while they had 2 people there only a kind passenger came to our rescue if not then he probably would have fell since I was unable to carry him anymore this exhaustion made him get much weaker which eventually accelerated his death . All and all terrible would never recommend them to anyone I would rather walk then ever fly with Airlink ever again.
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