fmg.co.uk

4.4
4.4 Based on 620 reviews

FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace....

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Average Rating

4.4

/
5

620 Reviews

5 Star
79%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
12%

Filtered Reviews

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Review Time

Alexander P.
If I could give no stars I would!!!

If I could give no stars I would!!!I have had nothing but hassle with this company from the get go. Rude staff, no updates. You need to constantly chase yourself. It is a joke, the manager Arlene is very rude and condescending. They are not willing to help or take any responsibility at all. The worst and slowest repairer on earth.

1
Date of experience: Mar 19, 2025
Peter W.
I totally agree with what m isaa has…

I totally agree with what m isaa has written, fmg are a car crash of a company ( excuse the pun ).My car as been at the repair garage for 3 months now and still not fixed, they have come up with all manor of excuses and nonsense from their so called engineers, they are offering a derisory cash offer, with no comeback.I don’t necessarily blame tesco for this but, its them who employ these clowns they are a disgrace from engineers down to the customer experience executives I won’t name names here they know who the are.This company ( fmg ) really does need to be investigated as a matter of urgency, as for the five star reviews they get I wonder who wrote them,employees of fmg 🤷The only true review is usually the negative one, if anyone reading this have tesco insurance, avoid fmg at all cost should you be unlucky to be involved in car accident.I

1
Date of experience: Mar 19, 2025
SMplay35
A+ service from start to finish

A+ service from start to finish. Collected & delivered my car. Repaired, cleaned inside & out. Polite, helpful & friendly. Everything you could ask for. Definitely recommend these guys! Thank you!

5
Date of experience: Mar 17, 2025
Door mirror knocked off by white van

A white van knocked off my door mirror, and did not stop!!!Went through my Saga insurance to claim, and put in touch with FMG.Great service and contact from Claire.Job done when I asked, and a nice tidy loan car provided.

5
Date of experience: Mar 13, 2025
Rogers Anderson
Excellent repair and updates through…

Excellent repair and updates through out. Local repair centre made things easy but for this service would have travelled further.This repair was through insurance but thinking of using them for ventless repair and another vehicle.

5
Date of experience: Mar 12, 2025
Cuthbert F.
Excellent service

Excellent service with frequent updates. The work was completed quickly and to a very good standard. They even valeted the car before returning it. Could not ask for more.

5
Date of experience: Mar 11, 2025
Walker Morgan
Good quality repair shop

Repair took a bit longer than originally planned which was a bit inconvenient. This was due to delays in a part arriving. However, quality of repair is good, courtesy car was spotless and the staff were all really friendly.

4
Date of experience: Mar 11, 2025
Ron J.
Great service and very quick

Great service and very quick, delivered ahead of date given

5
Date of experience: Mar 10, 2025
Aaron Meijer
My car was immaculate when it came back.

5
Date of experience: Mar 07, 2025
RC_Roar40
Repairs / bodywork

Arrangements were made very easily for a courtesy car and I was provided updates on the repair stages of my car, communication and service was great. All done in good time and standard of repairs are very good.

5
Date of experience: Mar 06, 2025

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Business Details

  • FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.

  • language https://fmg.co.uk

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