Review Time
Very polite and professional staff that keeps you informed of the progress of the work to your vehicle, which is peace of mind, and very happy with the speed of the repair, and how clean my car was when they delivered my car back to me internally and externally and on the dated they said they would. A very good company, highly recommended.
Would like to thank the grimsby branch, especially michelle for all the help and updates, nothing was never to much for her. Was so happy that my car was getting fixed after hitting a deer. Thanks to the 2 gentleman that picked up and dropped off the car too.
I used Gatwick Airport South Terminal Valet Parking and while in their care they damaged my car.I was told that FMG would then manage the repair process. I was threatened that if I used my own services and FMG could prove they could have got it doen cheaper, they would not pay the extra. I fellt coerced into having to use their services, given that the damage was underneath the car and had disturbed the electronics - four warning lights were on.They sent me text and an email telling me to log into the portal to track the repair. Three days ago I told them i could access it ... and I've heard diddly squat since about this.I was told where it was being repaired and given a mobile number if I wanted to get an update from the repairer. The number is constantly engaged with no facility to leave a message. To be precise, it rings about four times and then cuts off.I phone their main office number 0344 322 1608 and select option 3 to get an update on my repair. I get another series of options and when I press the number, I get the main message again.Infuriating. Annoying, Frustrating. Ridiculously over complex system reliant on emails. Not sure they'd recognise good customer servcie if it hit them full in the face.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
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