Review Time
After a hit-and-run accident, I clearly told FMG Leeds that my car was not drivable. They returned it to me having only repaired the bodywork and admitted they did not check the engine or mechanical components.
Before the accident, the car had recently passed its MOT and been fully serviced — no engine noise, no warning lights. Immediately after collection, there was a loud engine noise and multiple malfunction warnings on the dashboard.
Returning a vehicle in that condition is unsafe and shows a serious lack of competence and care. Communication was equally poor — nearly impossible to reach by phone and very difficult to get updates.
I would strongly advise others to think twice before trusting them with their vehicle.
Recently had my car repaired at the mitcham branch and it was excellent from start to finish, the ladies on the front desk answer the phone very quickly and had the answers for any questions I had. Also was kept updated on my repair via the fmg connect app which told me which stages my car was at so I knew how it was coming along, and finally the repair was absolutely perfect so I definitely recommend !
The service provided was exceptional in repairing my vehicle after an accident caused by another party. The onboard Dashcam footage significantly expedited the acceptance of liability from the other party's insurance. Although there were some unavoidable delays and rescheduled completion dates due to issues with accessing replacement parts, the representative was very professional and supportive during our conversations. The regular updates throughout the process were outstanding. I appreciate all the efforts made to restore my car to its original condition.
I found the process started off slowly, but then it progressed rapidly. The car repair was completed quickly, though I now need to address something that should have been caught by the repair team before returning it to me.
FMG Cambuslang Glasgow restored my vehicle after an incident caused by another party. The dashcam footage was instrumental in expediting the acceptance of liability from the other party's insurance. While there were unavoidable delays and rescheduled completion dates due to issues with sourcing replacement parts, the representative was exceptionally professional and supportive during our calls. The frequent updates on the progress were fantastic. I truly appreciate all the efforts in returning my car to its original condition.
Outstanding service! The representative's customer service was exceptional, making me feel supported and heard. They went above and beyond to meet my needs. The workmanship was top-notch; my car looks fantastic, plus it was cleaned and detailed. I would highly recommend this service, as I am very satisfied. Thank you for making everything so smooth and stress-free.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
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