Review Time
I wasn’t expecting such an easy process when having my car fixed after my accident. FMG were helpful and kept me regularly updated and completed the job a week quicker than anticipated. The hire car was fine and the drivers that collected and delivered were caring and messaged me to ensure it was a convenient time. All in all a great experience. Thank you.
I was the 3rd party, hit by a vehicle insurance by FMG. It took 6 weeks from the date of the accident to get my car approved for repair and NOT ONCE has FMG called me to let me know what is happening. I have done ALL the chasing and then they claimed not to have received information although I had an email response to say they had received it! Getting a replacement vehicle has been like pulling teeth, once again not once have the "hire team" called ME to get the car, I have called and called to ensure a car will be delivered on the day i take my car to the repairer but guess what...on the day of supposed hire there has been no organizing by FMG to get me the hire car!Absolute waste of time insurance company, stress has been through the roof dealing with this and organising a family funeral!!
Brilliant service from the initial call to the time of collecting the vehicle. Regular updates of the progression of the work as each stage was completed, courteous and efficient communication at all times, cannot praise FMG highly enough.It's a pity all Companies don't adopt the same level of service. Thank you
Fantastic straight forward, no nonsense service, I was completely taken care of and I am more than satisfied with the service and that quality of the repairs carried out ony car, nobody wants to be in this situation, but having found myself in it, I can highly recommend fmg to look after you every step of the process, many thanks
Overall a good experience with a great repair completed. Just lacking a little detail in the completing phase of the work due to one part not being delivered. The return date slipped a week & we has to chase for more information. I would be happy to use the service again.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
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