Review Time
Great experience overall! The entire process was smooth and efficient. While phone communication wasn't the bes, I found that email and text worked much better. They kept me well-informed throughout, and the process was quicker than I expected. The team was very helpful, handling everything professionally, including collecting and delivering my car to my preferred location. The reception and admin staff were excellent—friendly and efficient. Highly recommend!"
Five months and counting and FMG have failed to return my vehicle, a different issue magically appears each week. It took FMG 3 attempts and 4 weeks to actually get it to a repair centre that could carry out the work required as it is aluminium bodywork which they were aware of, 4 months on and still no car. The customer portal is worthless, provides a date for completion and when this comes and go’s it just extends the date by a further week. Despite frequent requests to discuss the constant delays there seems to be no focal point for the repair and I’m referred back to the portal estimated completion date by one of the FMG team. A truly frustrating experience from start to finish and I will update if and when the car is eventually back with me.
I am absolutely appalled by the treatment I have received from FMG Claims, QBE, and their associated partners. I was involved in an accident on 25 March 2025, which was not my fault. Since then, I’ve been left without a car, without a livelihood, and without any support from the company. I rely on my vehicle for my job as a private hire driver, and due to their negligence, I’ve been unable to work and provide for my family.After the accident, I was promised a hire car, which arrived on 2 April, only to have it taken from me less than 24 hours later with no explanation. Since then, I have been passed around between FMG, Enterprise, and Proximo with no clear answers or help. My family and I are suffering due to this ongoing issue, and I am deeply frustrated by the lack of urgency, communication, and accountability.I’ve reached out multiple times, only to be ignored. It feels as though they are more interested in protecting themselves than in helping their customers. I have no choice but to escalate this matter to the Financial Ombudsman and seek legal advice, as I’ve been left with no other options.My experience with FMG Claims has been a nightmare, and I would strongly advise anyone to think twice before trusting them with any claims. They’ve failed to provide the basic services promised and have shown no regard for their customers' well-being or livelihoods.
The repairs were as expected. Small dent repaired well, no signs of damage and car clean afterwards. The garage were extremely quick at calling once my insurance claim went in, but contacting them after this initial call was very difficult. I tried calling multiple times, at different times of the day and no one would answer the phone! They didn't tell me my car was ready for collection and as they didn't answer the phone, I decided to turn up in person to find my car ready and sat in the car park. It was a Friday afternoon, and seemed like no one was planning on telling me it was ready before the weekend.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
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