Review Time
Packaged so nicely, even received a mask and gold comb as freebies. Hair extensions are high quality and easy to style and don’t get too matted! Although i have thicker hair than the extensions but this was easily solved by curling my hair and the extensions so it blended out better.
I have been ordering hair for years from this company. I have all the receipts to prove this. I order hair - iced latte 24 or 26 inch every 6 -8 weeks, because it gets really dry and course. I reached out to the customer service team and they are not helpful at all. Once u make a purchase they do not care and will make you send the hair back, do multiple tests on the hair, then assess the hair, then decide whether your hair deserves replacement or compensation. This process would take several weeks to complete. There must be a better way to address issues. I even asked them to give me a call so we could speak about it, rather than discuss over email, they refused a phone call, telling me you can call us, in the UK. I live in the US. You would think after I spend thousands of dollars with a company that the service would be better. Sadly I will not order again, nor do I recommend.
I don’t understand the bad reviews.. they have amazing customer service and the extensions are a bargain for the quality! I ordered the wrong shade and I returned them, and they sent me the correct colour free of charge and still let me keep my original discount code! I don’t know any other company that would do that 😊! I used to always order from beauty works but I will never order from them again after how amazing the customer service has been! Thank you so much 😊
I have to say the hair extensions are always lovely. This time I have to say I am very disappointed with the customer service from Foxy Locks. I had to pay extra money when delivered to my mum’s as it was a gift and no one told me this and even before purchasing it was not mentioned on it. Customer service did not care just continue to say sorry for it. Not nice when you pay more than £10.00 for delivery.
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Amazing quality, thick double drawn human hair clip in extensions. Founded in 2009. We’re one of the largest providers of quality clip-in hair extensions in the world.
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