Review Time
Have bought some tape ins from this company, ive had the clip in ones before... the tape ins are £195 for only a 50g bundle...I bought the 16". I couldn't believe it when it came i would have needed to buy 3 of these considering you use 2 tapes per piece nearly £600?? I sent them back anyway... covered the return postage myself and they refunded me minus a £2.99 fee! Upon asking why they said you got free postage when you ordered these so we charged you £2.99 because you returned! Wait what? I p)have to pay you £2.99 when I bought them on free postage listed? I've never know anyone charge back the original postage cost ESPECIALLY when it was free postage anyway. Beware of this people. Very disappointing!
I gave them two stars because the customer service has been mostly good. I am getting married and I asked them to recommend me which hair to get and provided photos of the hair style. They recommended I get - Invisible 20" Deluxe Clip In Remy Human Hair Extensions 200g which cost almost £300. I thought its my wedding so I will pay for them. I ordered them and it said delivery in 48 hours to then get an email saying they will be here 2/3 weeks. I reached out to the customer service team and advised again as these are for my wedding to update me if there is going to be a delay which they advised they would. We are now on the 4th week and unfortunately I can't wait for them and have to source somewhere else which has been a lot of time wasted for no reason. I have been refunded so that is good but I would recommend if you need this before 4 weeks or longer do not order as I am on 4 weeks and they can't even give me an update to when they will get them
AVOID this place at all costs it's the worst company I've ever ordered anything from as previously reviews state they lie about pre order showing on website when you pay IT DOESN'T until after the fact. Your paying a massive amount for hair to be treated like an idiot then they say 2-3 weeks that isn't the case as people as state I've been waiting longer and been told it could be longer apparently they can't check how long and the staff don't have a clue what they are doing ill never order from here again hickenbick is so much better with better customer service.
I ordered a 12 inch clip in pony tail. The first colour I ordered came in at the estimated delivery time which was several weeks. This was ok as I was made aware of this. However when it arrived the colour was slightly off. The hair was very thick and soft but it's quite heavy. However I liked it enough to try another colour. The team were helpful at suggesting a colour match but all relevant swatches out of stock. I took a risk and ordered the sun kissed up on their suggestion. There was a lead time of 6 weeks maximum. Well three months later it still hadn't arrived. I wanted this for my wedding but it didn't arrive. Everytime I emailed they said they were hoping it would come in 2 weeks. However this timeframe always passed. Over all I would not recommend unless the product is in stock. You'll potentially be waiting for months. Very disappointing.
First time trying this company having used many others for years - being a professionally hair stylist and hair installation specialist for over 20 years - I have both tried and installed them all from clip-ins to stitch wefts and everything in between!! I can honestly say that the quality the quality of this hair is phenomenal. I bought the ‘ELEGANT-BROWN BLACK-14 inch Brown Black - Seamless Clip In Remy Human Hair Extensions’ and have a ponytail in brown black - on pre order so looking forward to its arrival. The top of the weft is so neatly wrapped in silicone that the weft is truly seamless. The length is true to measurement and the hair itself is smooth / silky - it blow- dried / curled beautifully. And also the heatless rod works wonders on it too. Either way the quality and colour match is fab. Customer service and consultation is an added bonus - Josie was super friendly and helpful in getting my order and next day delivery sorted alongside an in-depth hair consultation. She is a credit to the business! The packaging is also lovely. I would say - do double check that your items are not on pre-order if you want them ASAP because they will take longer to arrive. (It will say under the item but other than that all good. Also be sure to read the returns info as there are some important t’s and c’s. I think I might be using Foxy Locks for many moons to come! Thanks Josie
This used to be my go-to company for extensions especially clip ins, I've referred them to so many friends and family. When I received my hair I knew straight away this wasn't the same quality I've received over the years. It was so taily at the ends and thin throughout. I messaged them and asked if they had changed their hair which they replied no. I can tell you now this hair has 100% changed. It has went so dry, i can't get my fingers through it and its all dead ends after wearing them a handful of times. This is with using their own shampoo and conditioner with a seperate heat protection spray. Don't waste your money.
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Amazing quality, thick double drawn human hair clip in extensions. Founded in 2009. We’re one of the largest providers of quality clip-in hair extensions in the world.
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