Review Time
Avoid pre order items, unless you're prepared to wait for weeks to receive them.After several exchange of emails and assurances that the extensions were imminently due to arrive; no joy.Today eventually, three months later it turns up £90 for one weave strip! Certainly not value for money and appalling customer service! I would not recommend.Judging by other customers experience re complaints, I'm pretty sure this review will be archived by the company, or receive a generated reply.I would however, remind those responsible of their duty under the sale of goods act.
Ordered extensions from their website with next day delivery for invisible extensions.. unfortunately the order didn’t arrive and I contacted them for them to tell me it is a pre order item. I checked the website and in VERY small writing on the photo of the product it states “pre order” on a very small box on the image of the extensions. Cancelled the order as I asked why they allow next day delivery for a pre ordered item that isn’t very well advertised. Clip hair have much cheaper and just as good quality extensions for almost half the price! Excited to receive them tomorrow instead, oh and to add I now have to wait a whole week for a refund
I purchased Chestnut Luxurious 26" Silk Seamless Clip In Hair Extensions 300g for £175 from the outlet. I was shocked at what I received. Please heed all the other bad reviews and don't buy from this company. I bought some samples first to get my colour match and the sample hair was so healthy, nothing like what I was sent for my big purchase! I tried to work with it as I've been waiting to get some good clip in hair extensions for a while. I tried my salon products which made it slightly better, but once you wear the hair it looks like dreadlocks, it gets so matted. Like Hagrid as another user has described. I actually think the hair is from an animal or mixed, as I've never known human hair to act like this. I've had damaged hair when I was younger and it didn't mat like this. I emailed them and this is the response I got:'HiThank you for your email. I am very sorry but unfortunately as stated on the website outlet item's are a final sale and are non returnable, it is stated that these are old quality discontinued stock so the quality and lifespan will be lower than our current regular stock such as our samples. We can recommend selling these on via sites such as Vinted or eBay. These shouldn't be damaged as these are all brand new set's that haven't been used they are just our old quality stock, if you would like to send me some photos/videos of the problems you are experiencing then I can try my best and would love to help you with this and give you some advice. I look forward to hearing from you.Kind regards, Tegan' They will breach your consumer rights, the hair I bought was described as 'luxurious' but now they are openly admitting it's low quality. I have reported to Citizens Advice and trading standards and I suggest you do too. They need closing down! I've asked for proof that they use human hair and they didn't send it. They think their policies over rule the 2015 consumer rights act and won't let me create a return as it is a 'final sale' which isn't even a thing in the UK due to the consumer protections in place.They had the audacity to tell me to sell the hair on a marketplace. Just because you're okay scamming people out of their hard earned cash doesn't mean I am!UPDATE:Trying to remove my review even though they know exactly who I am!UPDATE:How can you respond and say there was nothing wrong with the hair! It even had knots and bits of glue in it. It's so damaged and it matts into dreadlocks. You can't over rule my consumer rights. You've been reported to trading standards, hope everyone else that has been scammed by you does the same and you're closed down.UPDATE 2:I returned the hair and I've had not correspondence from them at all. Probably post it out to another another customer.
I'm literally obsessed with my clip in extensions! What a brilliant company to have purchased from! Free next day delivery (on a Saturday!), brilliant colour matching, and the extensions are just on another level. Total game changer to my past experiences with clip ins. 1000% would do business here again! Thank you so much! 😊
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Amazing quality, thick double drawn human hair clip in extensions. Founded in 2009. We’re one of the largest providers of quality clip-in hair extensions in the world.
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