foxylocks.com

3.8
3.8 Based on 659 reviews

Amazing quality, thick double drawn human hair clip in extensions. Founded in 2009. We’re one of the largest providers of quality clip-in hair extensions in the world....

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Average Rating

3.8

/
5

659 Reviews

5 Star
63%
4 Star
3%
3 Star
4%
2 Star
8%
1 Star
22%

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Review Time

Tyrone Fisher
Extensions were great quality and came…

Extensions were great quality and came with a free gift, however did not match my hair colour. Refund was sorted quickly and with great customer service

5
Date of experience: Feb 24, 2025
Carolyn Coleman
Excellent customer service

Excellent customer service. Product is of good quality, and delivery is extremely speedy, as well as beautifully packaged. Highly recommend 🫶🏼

5
Date of experience: Feb 23, 2025
Sydney Parker
My favourite extensions by far

My favourite extensions by far! They are thick and such great quality. Easy to clip in and do not cause any damage to natural hair. I have order two times in the past 4 years and just ordered my third!

5
Date of experience: Feb 15, 2025
They sent missing wefts and accused me…

They sent missing wefts and accused me of lying. If I was satisfied with my purchase, why would I lie and say there were wefts missing? I will not purchase from them again and stick with glam seamless. The invisible wefts I did receive stick out when on top of the head also. I would avoid them at all costs!

1
Date of experience: Feb 13, 2025
Genevieve
Dodgy ain't the word for it

How dare foxy locks say my review is fake. Not as fake as their hair extensions. Hundreds of pounds taken of me for hair extensions that were of the lowest quality. Are they aware that trustpiolt took my review of and I then had to go through all my bank history to see when I purchased the hair extension to allow a review.Of course they are as they date I provided here would come up on their system. Think it's also quite dodgy that this site I once trusted but do not any more asked for proof of the hair extensions purchase.Oh yes I just randomly wright reviews about hair extensions I know nothing about. Ridiculous I should go further with this as I said it cost me hundreds

1
Date of experience: Feb 07, 2025
Teresa Coleman
I ordered my beautiful foxy locks 2…

I ordered my beautiful foxy locks 2 days ago and they arrived today!! The quality of the hair is the best I have purchased yet and they are absolutely stunning! I would highly recommend anyone thinking of purchasing from foxy locks to definitely do so. They arrived in a beautiful box also with a sample piece included. The customer service alone is a 10/10. I am extremely happy with my order! 😁

5
Date of experience: Feb 06, 2025
Jayce
I've used Foxy locks for 10-12years

I've used Foxy locks for 10-12years. The hair is amazing quality. It doesn't shed, the hair feels so, so soft and comes looking and feeling silky and shiny- very beautiful. The packaging is also lovely so arrives brilliantly presented. I've dyed these extensions many, many times and they always take wonderfully so they really are top tier and well worth the money.

5
Date of experience: Feb 04, 2025
Riley C.
Always 5 star customer service and top…

Always 5 star customer service and top quality hair

5
Date of experience: Jan 30, 2025
Zack Powell
Always chuffed with foxy locks

Absolutely love my foxy locks.I’ve been buying since 2021, never had any issues. The hair is amazing quality. I purchased a hanger for my ponytail extensions & a protective bag which is so useful to transport when I’m going away.I’m always chuffed with FL & they last me ages

5
Date of experience: Jan 30, 2025
Stella Wright
void Foxy Locks – Poor Product Quality and Dismissive Customer Service

I purchased clip-in hair extensions from Foxy Locks and had them professionally installed as an LA weave. Despite paying for professional fitting and a haircut to blend the extensions, the quality of the hair is shockingly poor. The extensions do not hold a curl, fall flat within an hour (even with hairspray), and tangle easily—making me seriously doubt they are 100% human hair as advertised.When I contacted their customer service to raise my concerns, I was met with dismissive responses. They repeatedly focused on the fact that I had the extensions installed as a weave, which apparently voids any refund or replacement—even though this has no bearing on the quality of the hair itself. This “terms and conditions” loophole seems to be their way of avoiding accountability for selling substandard products.What’s more concerning is that they never suggested performing a strand test to confirm whether the hair is real, authentic, or a blend of synthetic fibers—something that could easily prove my concerns. This lack of action makes me suspect the extensions may not be 100% human hair, despite their claims. For a product that was supposedly priced at £500 before a sale, this is deeply disappointing.I’ve been using hair extensions for over 15 years and can confidently say that these are the worst I’ve ever purchased. Despite requesting escalation, the issue was not resolved, and the vague offer of “advice” if I provided photos felt like a way to placate rather than help.If you’re considering buying from Foxy Locks, think twice. They sell products that don’t match the description, dismiss legitimate complaints, and fail to take accountability. Don’t waste your money here.

1
Date of experience: Jan 28, 2025

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