Review Time
I must say that there seems to be something very odd about this smartbox deal. I have tried twice to use my 2 idyliic days and book a hotel well in advance, however, on both occasions the booking was turned down because of lack of availability. Strangely enough, on the website of the hotel, there seems to be plenty of availability. Not sure if this is fault of the smartbox or the hotel that avoids these deals. It's getting frustrating trying to use the smartbox and would be easier to book my own hotel without relying on the communication of the smartbox. I don't recommend this service!
If I could give them a zero I would. Good customer service keeps customers coming back. Bad customer service keeps customers away. This company has the worst service of any company I have dealt with for years. When offering customer service, they are not genuine. Customer service staff does a good job of remaining polite and conciliatory, even when faced with you angry. They have no problem with delivering the containers but plan on a lot of excuses and delays getting them. The truck broke down, the driver called in sick, the forklift broke to start. Then when you need it picked up they use All City Moving in Hayward. They are the worst of the worst, they promise pickup, schedule you wait all day no respect of a call. Then when you call you to find out you are rescheduled weeks out. If you want quality service STAY AWAY. I AM GETTING HOW FINES TAKEN 2 DAYS OFF WORK. SMARTBOX AND ALL CITY MOVING DOES NOT CARE. EVEN THE UPPER MANAGEMENT BLOWS YOU OFF.
Claim your business profile now and gain access to all features and respond to customer reviews.
Petite parenthèse ou moment d’exception, le cadeau à vivre n’est-il pas le plus beau des cadeaux ?
Smartbox, N°1 du coffret-cadeau d’expérience en Europe, a sélectionné pour vous plus de 180 000 expériences uniques pour des souvenirs inoubliables.
OFFREZ LE CADEAU À VIVRE !
