Review Time
The fundamental features of the platform are failing: it lacks adequate human support and relies on automated systems that overlook clear signs of fraud and significant violations of terms and conditions (such as misrepresenting used items as new). This strategy effectively encourages dishonest sellers by providing no real buyer protection and refusing to assist in cases of financial loss.
The core functionality of the platform is flawed: it lacks human support, relying instead on automated bots that disregard evidence of fraud and significant violations of terms and conditions (e.g., misrepresenting used items as new). This effectively encourages dishonest sellers by failing to offer genuine buyer protection and refusing to intervene in cases of financial harm.
As someone who cares about the environment, I appreciate having a second-hand marketplace where you can find almost anything pre-owned. However, the platform promotes overconsumption by continuously suggesting listings through its algorithm. Customer support is severely lacking. Many users post AI-generated images of clothing (which is prohibited), yet the platform takes no action even after I reported it. Everyone is chasing the lowest prices, making it hard to sell items for their true value. Numerous users exaggerate in their product descriptions, but the platform seems indifferent. Counterfeit goods are also prevalent.
The platform is completely inundated with counterfeit items, with unbranded products being listed under well-known brands, and they seem unconcerned. When you report these issues, they respond with automated messages stating that after careful review, they have decided that counterfeit items are authentic. It's appalling; they clearly prioritize their fees over user satisfaction, providing no real protection for users. This is a prime example of a greedy business model.
Update: The issue has been resolved. I finally received my money today. However, I am extremely disappointed with the platform. I requested a payout to my bank account on August 1st, and over three weeks later, the funds still hadn't arrived. I reported the problem to customer support a long time ago, but received no meaningful assistance or explanation. This is completely unacceptable; it is my money, and the platform has failed to transfer it in a timely manner.
I had a deeply unsatisfactory experience with the platform. I received an obviously counterfeit item and provided extensive photo evidence, including comparisons with an authentic product I own. The seller could not prove authenticity — in fact, she repeatedly lied and provided inconsistent documents. Still, the platform refused to take responsibility. They insisted I cover the return costs myself despite paying for their so-called “buyer protection.” Customer service sent generic responses, ignored key facts, and eventually closed the case without resolution. I will be reporting this to consumer protection authorities. Buyers, be wary — their protection policy fails when it truly matters.
Don't attempt to sell anything of value on the platform. I sold a jacket, but the parcel was lost. When I contacted customer support, they asked me to wait for 25 days. After that period, they simply closed my case, stating they couldn't locate the parcel. I expressed my dissatisfaction, but they ignored me. They refunded the buyer but made no effort to compensate me or find my parcel. Very unfriendly and unhelpful customer service.
Most users I encountered on the platform are wonderful. However, what they call 'customer service' is a joke. They removed my listing, which had a paid promotion, believing the images were screenshots from websites. They weren't; they were just high-quality pictures. I reached out to customer service, detailing my issue and requesting my listing be reinstated and my promotion refunded, as I have the right to use the site as intended. They violated my rights by removing my post and took my money without providing a satisfactory explanation. It took them five days to respond, stating they care about the authenticity of sellers' images, which they claimed I violated, and there’s no option for further appeal. Absolutely absurd.
They remove your listings without justification or providing any information regarding their supposed reasons. If you inform them that your listing complies with their regulations (with detailed reasoning and references to their so-called 'catalogue rules'), they ignore everything and simply lie, stating it doesn’t comply while refusing to clarify further. An ineffective service run by rude and uninformed individuals.
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