Name: fubo.tv
Telephone: 000000000
Rating: 3.2

jojoleero Guest

Love FUBO

I have FUBO on my contacts list not because I have a lot of trouble but because I talked to reps so many times comparing to alternatives. Had to have specific streaming channels. When an alternative had something I hadn't heard about I'd call FUBO again to check. Reps took the time to explain things to me ie internet connection issues and tower changing ip addresses. Worked in IT so they probably detailed a little more. I was just about to decide FUBO anyway and called 1x more. Rep told me to use the 7 day trial and how to cancel it if I didn't want it. I did and have been a FUBO lover ever since. Hubby is happy with sports and I'm happy he's not complaining about cable anymore. I've told multiple people about FUBO. My local channels have gone out a couple times after losing the internet connection. I know why that happens thanks to reps explanation and immediately call support and they have it fixed while I'm still talking. Only thing I wish would change is reps stating how sorry he/she is when it's not their fault. But that's the script and they're probably doing the fix while telling me how sorry they are. Lol. Love FUBO.

Date of experience: Feb 02, 2024

Darvin W. Guest

2 years ago

Milton solved my problem very quickly…

Milton solved my problem very quickly by upgrading to the elite bundle. He was very efficient in solving my problem.

Date of experience: Feb 02, 2024

TH43 Guest

2 years ago

Quick response and great helpfulness.

The virtual assistant was extremely helpful in getting me connected with a live agent, and I was quickly issued a refund for an honest mistake on my end.

Date of experience: Feb 02, 2024

Imogen W. Guest

2 years ago

Friendly

Friendly, understanding. Nice to be able to talk to a real person that can take care of your problem quickly.

Date of experience: Feb 02, 2024

Mavis Ross Guest

2 years ago

The person worked with me to resolve my…

The person worked with me to resolve my issue quickly and was extremely polite. I appreciate his help.

Date of experience: Feb 02, 2024

Jaynie T. Guest

2 years ago

Successful & stress-free

No waitNo hassle Stress-free communication All 5 questions were answerMilton was very helpful

Date of experience: Feb 02, 2024

VC Guest

2 years ago

Not what I was expecting

I was disappointed to discover I was not able to watch Six Nations live, my only reason for subscribing. Milton Cesar Pantoja, a chat assistant, was helpful and pleasant to deal with.

Date of experience: Feb 02, 2024

Simon Adams Guest

2 years ago

Great customer service

Milton Pantoja helped me over chat. He went above and beyond my expectations in dealing with my issue. I really appreciate all of his efforts.

Date of experience: Feb 01, 2024

Cameron R. Guest

2 years ago

Agent was sympathetic to my situation…

Agent was sympathetic to my situation and resolved it easily. I didn't even have to wait on hold. A confirmation email was sent to me before I got off the phone. Very satisfied!