Review Time
I cancelled my subscription in May 2023. Despite cancelling, Fubo decided I had "paused" the subscription and stated the subscription would start again in May 2024. Despite this, they started charging again in January 2024. As I am a uk resident, this was paid for by my 92 year old Mother in Law. Unfortunately she thought her credit card details had been stolen which caused an immense amount of stress. She still hasn't received a refund and Fubo have had the cheek to email me stating that the credit card no longer works. This wouldn't be allowed in the UK. Fraudsters.
So, FUBO disputed my claim to my credit card company and wrote me a reply to my review-to which there is no platform that I can answer them or communicate with them on, so I'm doing it HERE. Their "answer" was as follows, though I paraphrase-"All the companies do what we are doing and you should know that" (Read the above reply, see if you agree.) Oh, well, that makes it ok, I guess. What would have been nice, and I asked the customer service people for, was since I did NOT KNOW that I HAD the service and they could tell I did not ACCESS the service, if they just would have offered to give me another month at no charge since they would NEVER pro-rate and NEVER refund. (Because that's what ALL the companies do.) Also, all the run-around because they "couldn't find my order" -this is actually stated on an email to me with my ticket #-What did it matter if they found my order or not? There are NO REFUNDS and there was nothing they could offer me. That was a few hours of calling that didn't even make sense, but it apparently is my fault, because i didn't know that's what ALL THE COMPANIES DO. I do not think Apple or even Peacock have the poor review numbers that FUBO has. So, I would venture to say that apparently all the companies are NOT treating their customers like FUBO does.Everyone takes the time to complain, but no one compliments good service. If anyone reads the few reviews that I have written, they are all praising the service I received. FUBO needs to look at their 60% 5 star rating (that's not so good, is it?) and instead of their present policies and fighting so hard to maintain this level of customer service, which I think we can all agree is LOW, think about how they could improve customer service or at least communication. I will say that when I finally got to speak to a rep at FUBO, they were all very nice, but they just kept repeating "it's company policy, I'm sorry there is nothing I can do". l imagine that FUBO will eventually just use a BOT to tell people that and save even more overhead. After all, it's obvious- that's what is so important, and that has to be maintained at all costs. I again assert that this is a "short-sighted" policy which just guarantees the perpetuation of poor reviews and low prospect of return customers.
TV service was Ok. When I tried to cancel my subscription I followed the directions given. I went to manage subscriptions and there was NO option to cancel! The screen kept displaying plans available. No option to cancel by phone. Finally had to contact my financial institution to block upcoming charges. Not ok!! Beware.
Never used he service one time. Never logged into the account. I was looking for something to watch a football game. I looked at FUBO and completed sign up info, but never used. I was charged $125 for one month. Thank God I checked my credit card charges or the charges might have gone on a lot longer. Customer service, although nice, said they could not help me. Use at your own risk.
I was a long time customer with FuboTV and left to try out another service, but after a short time away I am glad to be back with FuboTV! The offerings, service, and support are top notch! I had an issue upon reactivating my account and Dan with Fubo was able to get it resolved on the first call.
Dan did the best he could. Unfortunately he was the third customer care representative I had spoken to that evening. I think Fubo’s way of helping customers with technical difficulties is cumbersome and redundant. It would take me all day to type out my dilemma I had to deal with through Fubo. Dan caught me at 6:30 pm CT. It started at 5:15 CT. After I spoke to Caesar and Katie. Reference # 5555836 via Caesar. Katie didn’t give me a Reference number. It is well documented what happened. But surely I didn’t expect to have to contact Fubo, then have to call the local TV station’s engineers and confirm their station had corrected their technical difficulties and were broadcasting again. And after confirming the TV station was back up having to wait through all of Fubo’s pre-scripted lines on the phone every time I called back because the customer service help said they couldn’t do anything else for me. It was a pain in the ass. I’m not sure I will stay with Fubo, but if I don’t you have a good idea why. That’s if this survey ever sees the eyes of anyone in the executive branch of Fubo’s administration.I don’t claim the messenger of the customer service help I spoke to. I blame the administration and engineering arms for this customer’s dissatisfaction!
Audio and video do not match. Customer service keeps ignoring complaints. Trying to cancel subscription since February but there is always an "error in the system", or message sorry not possible at this time. Since then I can not sign in, thinking my request went through, but they keep charging my credit card. Fubo tv is a fraud.
Second review: we were watching the Iowa - Maryland (women's) basketball game, and in the very last90 seconds of a heated game ... at nine o'clock exactly, the game cut off! Time's up so Fubo isn't showing it. It's possible to watch it from the start AGAIN -- but the last minutes will likely still be cut off. So I'm on the phone -- on hold, finally, after about eight minutes of dodging their trying to route me to the automated idiocy -- with Fubo, a company that makes it all but impossible to contact anyone. After announcing I'd have to wait for over an hour, I was actually answered in about seven minutes. Brittany (sp?) the customer service agent was very good, and said their "static schedule" tends to dump folks out of sports programming that goes beyond the imagined time limits. If one dances through hoops, does this/not that, it might be possible to get back to the game, but if ones missteps that option is over. Long over. Going to go find out how the game ended.I hope they get their "static schedule" issues fixed. For now, since we've had other issues with Fubo, I'm not holding my breath. (Can't watch the same sports channel on two TVs at the same time -- can't cook in the kitchen watching the kitchen tv and see the same game the fam is watching in the TV room! This is not something they will EVER fix!)Edit: Yes, Fubo answered. Yes, we did approximately that, but used the Back button, which dumped us out of the possibility of getting back to that game. The only option then was to watch the entire game from the start, hoping the final minutes might be there. Since the screen went black, the intuitive thing WAS to use the Back button. Not addressed was the one-tv only issue, because it won't change.
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