Name: fubo.tv
Telephone: 000000000
Rating: 3.2

Mattias2976 Guest

I used the text option to communicate…

I used the text option to communicate with Vicente & Jose. They did an outstanding job of meeting my needs and exceeding my expectations. They were both patient with me and found the best plan for my budget.

Date of experience: Sep 26, 2023

Alexis Guest

2 years ago

Flor is great

Date of experience: Sep 26, 2023

TheClassicWaffle Guest

2 years ago

Subscribe/Billing Error

Estefany was the most helpful! She was polite, courteous and very understanding of my frustration with my issue. I had an issue with cancellation that didn’t take place and an unexpected charge to my debit card. She helped me quick and efficiently and got my issue resolved. She is a perfect definition of Great Customer Service! Thank You Estefany

Date of experience: Sep 26, 2023

feurious_senpai54 Guest

2 years ago

Hector the goat

This is about the customer service I received from an employee named Hector. He was very helpful and reassuring while helping me with my billing error and helped me sort everything out, he was so kind and I couldn’t have asked for a better representative, Thank you Hector.

Date of experience: Sep 25, 2023

Marshall Patterson Guest

2 years ago

It's important to keep customers satisfied, and FUBO needs to stay focused in helping customers.

Customer support representative was very helpful. I watch basketball and football during play season and put my account on hold when the season is over. FUBO tv needs to keep up the good work keeping customers and resolving problems appropriately. Thank you very much!

Date of experience: Sep 25, 2023

Susanna Guest

2 years ago

I went to cancel my free trial - was charge $359.91!!

I went to cancel my free trial, discovered it was 1 week free trial (it didn't say that) and they charged me $359.91!!!! Be very very very careful, this is a scam!! This is NOT the plan I chose, and they make you pay a quarter at a time with no refunds!! So "cancel at any time" is NOT true!

Date of experience: Sep 25, 2023

Janee H. Guest

2 years ago

Excellent and quick assistance

Diana assisted me, she was very quick w responding and handling my issue free of stress for me.

Date of experience: Sep 25, 2023

SkyFall_PvP77 Guest

2 years ago

The assistant Oscar was very helpful…

The assistant Oscar was very helpful and was awesome at explain full detail so everything is easy to understand give this man a raise.

Date of experience: Sep 25, 2023

Ælfweard Bell Guest

2 years ago

$99 is really $113

I made the switch to Fubo and the charge for my monthly service was higher than expected. I had to call to figure this out and was informed it was a charge for "local" sports channels. I had signed up for the ultimate plan...and thought that $99 included everything but the taxes and fees. When I called I learned there was a $13.99 charge for these local sports channels. The representative could not explain it very well, and kept saying this is not an add on...it is a fee everyone pays. I asked if he could delete these channels, and I was told that was not possible. I think this is a scam to keep the ultimate plan at $99..when in reality it is more like $113 a month. Taking a look around for another provider.