Review Time
Update: Customer Service caresAfter this 1star review, one of the customer service team members (Julie) called me and got to the bottom of my concern. She offered me to refund the whole amount of what I paid for. As a result, I do not need to pay the handling fee and the delivery cost they paid to sent the items to me. However, I suggest that the management will look into their website and to make appropriate improvement. This is to be more transparent to your customers. Return Policy is like a robbery.For future customers, you should be aware that the refund policy on their website is just the tip of the ice bergs. You need to check the link of their terms and condition before you buy anything from them, not just browse their website (i was deceived too). It is like a hidden surprise! Just so you guys know, you need to pay all the handling fee and the delivery they paid to send the items to you. Also you need to pay the courier to send back the item to them. This is just a warning before you make a purchase from this company.
Fantastic service, the advice given by Marley was spot on. I thank you. Ordered an 8m x 4m canopy and it was with me in less than 24 hours. Top quality product matched by a top drawer customer service. 100 % will be using Gala tent again.
Excellent communication throughout and they make sure you are 100% happy with everything before final sign off. Quick turnaround time from sign off to print and even hand delivered the gazebos to us at our event. Great service, will use again.
i bought a Gala marquee some 12 years ago.it goes up every year and is strong and reliable.wear and tear over the years has meant that I have had to replaces parts of it and these have always been easy to find and order.the designn is simple and robust so putting up the gala only takes two people a few hours.a very good investment
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Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.See more
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