Review Time
I requested a small change to my order within 12 hours of placing it. 3 days later, their support team told me I waited more than 12 hours to change the item, so they can't do it. I replied I did, and to check the timestamps. They replied "OK, we'll do it, we're going to refund you the difference but deduct the cost of the materials we bought for your original order." On top of that, I paid $20 for shipping to receive the item in 5-7 business days, only for them to tell me there's an ADDITIONAL 7-10 business days of processing time on their end before it's shipped. They refused to refund my money, so I now need to open a claim with my bank. DO NOT buy from them.
I purchased the Eddie Van Halen camp shirt. When I thought it was taking too long, I contacted customer support and they provided me with a legit tracking number. Also, the package showed up in my mailbox the same day I lost my patience. The CS rep was friendly and helpful, and the shirt is exactly what I wanted. Thanks Gearhumans!
So I ordered the green Power Ranger hoodie and pants. First off the hoodie had brown what looked like coffee stains on it. The set was a large and the hoodie was too big lkke an XL and the pabts were way small Like a Medium or even a Small. The pants were missing draw strings and had a crooked seem at the left ankle. Custome service is in China, they are rude and said ( you have stain, wash it) WHAT?? also they do not accept returns or exchanges. STAY AWAY FROM THIS CRAP COMPANY.
The "free face masks" I was offered weeks ago *as anapology for my order(consisting of one "Starry Night w/Mermaid TShirt")*taking nearly two months arrive, were received yesterday.The (3) face masks are of the same material as the TShirt*with a "mermaid" in one corner" and their"Starry Starry Night" pattern at the top. I must admitthe face masks are very well made, and a thank you is definitely in order.
Bait and Switch tactics used by this company. The shirts are not like the pictures show. The sleeves are unalligned and they refuse to send me a shirt that looks like the picture advertised. Will be reporting this company and contact a lawyer. Its not about the money its the principal.
As I live in Australia, I was a little concerned about its arrival. Well silly worrying it arrived in just the time I was advised. The size is perfect as too was the quality. I will now with great confidence purchase more from you. Than you so very much...
I ordered a hoodie for my boyfriend. Quality was not as good as I was expecting. I wanted to return it, and on the website it says returns are allowed if the item is unused and in original packaging. Contacted customer service and they wouldn't "accept" my return just because I don't like the fabric and because I opened the shipping bag. The hoodie was unworn and still had its tags. But because I opened the bag it was in, I can't return it? I clearly have to open the bag to feel and see the full product and its quality. Customer service told me they only allow refunds if there's a defect which is not what it says under the refund policy. Huge hassle. I wouldn't recommend.
Highly recommend not use this place. I order my wife two cups I been in contact with post office and everyone the site says delivered never recived the package. I email this place they said it deliver to check around and that all they say. Well the customer is always right be warned all they do not care if you get your package or not they won’t talk to you after the notification says delivered they only care we got the money the customer is always wrong. Never use this place I mean never use this place people will get lucky but it a major scam that they just want money and play stupid. If I could report this place I would and they everything is from China the Covid-19 inventers don’t support at all I even asked if they could send me a replacement order they won’t respond stupid scammers I letting the world know and all my friends know sink this business and get your items else where
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