Review Time
Terrible experience...I ordered a Xmas product (Start Trek pajamas) in late November 2021 and the product never arrived (this is now April 2022) - I sent numerous emails to the company and received no response - also left voicemail on their customer service line which also was not responded to = the company completely ignored me - I paid for a product that I never received
Absolutely terrible service. Avoid at all costs. Purchased two jumpers and paid extra for express shipping, it arrived 1 month later and the quality was awful and not at all as described on the website. We tried to return the jumpers but they would not allow it despite the website saying that they do accept returns and refunds. After several days of emailing back and forth they agreed to refund %30 of our total order and that's the best we were going to get. Do not shop with them you cannot return items despite what the website states.
If I could give negative stars, I would give negative ten stars. I paid eighty dollars after shipping and handling for a hoodie. Well the hoodie looked beautiful in the pictures, but when it got here. It looked absolutely dreadful. I got the rpd resident evil hoodie with the raccoon police department logo on both arms. Well when it got here it wasnt even embroidered on the arms and front, like it clearly stated it would be. It was just printed. Well, the print is very blurry on the whole hoodie, and the things aren't in the places they should be. The elbow guards are on my forearms, the raccoon police department on the top where my bicep would be isn't a patch, rather printed and is very blurry. The rpd on the front was supposed to be embroidered is basically see through. The material of the hoodie is very cheap as well. The customer service told me a bunch of BS, and that basically it was my fault. that it says it wasn't supposed to be embroidered and through the pictures she asked me to send her about my issues said it wasn't blurry, and looked fine to her. I told them that it should've been embroidered on the front like it was said it would be, and that the raccoon police department badge on the arms weren't patched, and that it looked nothing like it did in the pictures on their website. She spewed off that I should've read the print. I said that I did, and it was supposed to be embroidered on the front and two patches on the arms were just printed on there and blurry. She offered me 10 percent off of my next purchase. I let her know she could keep the 10 percent off, and that I'd go to a place next time that makes quality products. 60 for that hoodie before shipping and handling, and it looks like it's worth 15 dollars tops. Very unsatisfied, and they did nothing to try and resolve it. Unless you want to add the ten percent off next purchase. I just wanted what I ordered, and got nothing to even close. Please do not shop with this company. The pictures on their website look beautiful, but nothing like what you get in person. Absolutely trash company. And I'm going to see about legal action if possible for false advertisement. I hope that they get shut down. So they can't rip anyone else off. I hope people read this, and think twice before using gearhumans. I'll be finding other places to leave this review as well so people DO OT GET DUPED
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