getpenfold.com

4.7
4.7 Based on 200 reviews

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Average Rating

4.7

/
5

200 Reviews

5 Star
88%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
5%

Filtered Reviews

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Review Time

Mark
Penfold pensions are a great company to have in control of my pension always quick to respond to my

Penfold pensions are a great company to have in control of my pension always quick to respond to my questions and great with communication and advice my resent withdrawal was smooth and effortless and extremely quick.
I don’t want to give any single person a special mention as the whole team are brilliant.
Keep up the good work

5
Date of experience: Apr 02, 2026
James Cooke
Efficient and Helpful

Efficient and Helpful. I had a couple of issues that were resolved very effectively and efficiently. Interface is very easy to use.

5
Date of experience: Apr 02, 2026
cliente
Speed

Speed, professionalism, efficiency BEST FROM THE BEST

5
Date of experience: Apr 02, 2026
Philip
So easy to control my pension

So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controlling it is easy. Apart from this period of uncertainty when my fund has dropped over 5% I am confident over time this will be clawed back.

5
Date of experience: Apr 01, 2026
Farzan Masoodi
Tashna is super prompt and very…

Tashna is super prompt and very frinedly. Great to work with!

5
Date of experience: Apr 01, 2026
Walia Himanshu
App is good 👍 and customer service is…

App is good 👍 and customer service is good too

5
Date of experience: Apr 01, 2026
customer
Very poor would go with them if I had…

Very poor would go with them if I had hindsight

1
Date of experience: Apr 01, 2026
Ryan C
support have always helped me with any…

support have always helped me with any issues or document requests

5
Date of experience: Mar 31, 2026
Simon Pickering
Natasha was fantastic and dealt with my…

Natasha was fantastic and dealt with my enquiry quickly and efficiently

5
Date of experience: Mar 30, 2026
Mike Crowe
Their website for some reason walks you…

Their website for some reason walks you through on setup to change your pension contributions, even though everything was set up correctly. Then worse still, what you enter in the form can be ignored and after you click submit, it then changes the amount that you will contribute.Trying to raise this with them is a nightmare, as they say they will "get back to you in 1 day".I don't really have any trust they will get my pension right now.

1
Date of experience: Mar 30, 2026

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