getpenfold.com

4.7
4.7 Based on 200 reviews

...

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Average Rating

4.7

/
5

200 Reviews

5 Star
88%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
5%

Filtered Reviews

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Review Time

Mariana Kulishenko
rapid response

5
Date of experience: Mar 27, 2026
Avneet Nagi
Super friendly staff.

Super friendly staff.

5
Date of experience: Mar 27, 2026
customer
It is greatest

It is greatest

5
Date of experience: Mar 26, 2026
Mark
Penfold pensions are a great company to…

Penfold pensions are a great company to have in control of my pension always quick to respond to my questions and great with communication and advice my resent withdrawal was smooth and effortless and extremely quick.I don’t want to give any single person a special mention as the whole team are brilliant.Keep up the good work

5
Date of experience: Mar 25, 2026
phaewphan
The service I received was excellent…

The service I received was excellent from start to finish. Everything was explained in a clear and simple way, and I felt supported throughout the whole process. Thank you especially to Anelle for being so helpful and patient!

5
Date of experience: Mar 20, 2026
Linda
Upload of Report

Tashna quickly come back to me with all the information I needed to upload the file.

5
Date of experience: Mar 19, 2026
Gift
I am extremely dissatisfied with my…

I am extremely dissatisfied with my experience with Penfold.I opened an account in January and requested pension transfers, but cancelled these requests within a few days and also asked for my account to be closed. At the time, there were no funds in the account, so I reasonably believed everything had been stopped and closed correctly.To my shock, I later discovered that my pension had still been transferred to Penfold despite my cancellation. After contacting them, my account was reactivated, only for me to find that some of my money now appears to be missing.This is completely unacceptable. The lack of communication, failure to act on a cancellation request, and the unexplained discrepancy in my funds is deeply concerning. I have been left confused, stressed, and with little confidence in how my pension has been handled.I expect full transparency and a proper investigation into what has happened to my money. Until this is resolved, I would strongly caution others before trusting Penfold with their pension.

1
Date of experience: Mar 19, 2026
Joseph Gachii
The team responds quickly.

4
Date of experience: Mar 18, 2026
Abdul Kidi
Always helpful staff

Always helpful staff

5
Date of experience: Mar 18, 2026
Patel Sweta Tarang
Everything is good

Everything is good

5
Date of experience: Mar 17, 2026

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