Review Time
Excellent experience with this company and Omar in particular. Everyone who sees our bathroom doors are blown away with their beauty and elegance! The quality of the materials is superior, and the help Omar gave us throughout the process was beyond call of duty. We are in the process of ordering other Glass products from them as well. We are very satisfied customers, and highly recommend Otto and Sohn.
We bought two sets of sliding doors for some closets in our Santa Fe home. Although there were some hiccups along the way, including some serious shipping damage, Mabell and the team at Glass-Doors were very supportive and took care of the issues as efficiently as possible. It was worth it,. The doors are high quality and look great. Even our contractor was impressed by the construction and quality.
The door we received was beautiful and ver heavy duty, but unfortunately one of the mirrors was cracked. We didn't open it within the 72 hour window so they didn't take it as a return, but they offered $120 to get the mirror fixed so I thought that was fair. After this coorespondance on the credit, I had the door installed. There was no floor guide in the hardware kit that was sent with the door. I reached back out to let them know we were not provided everything that was supposed to come in the kit, they said they would send me the floor guide and apologized for missing part.
Customer service has been great with follow-up emails and updates to ensure I get my shipment. They’ve been very proactive as the piece I need is critical to my door and its functionality. The representative (Mabell) was prompt with her responses to my inquiries via both telephone and emails.
Customer service was outstanding. Always able to speak with someone who answered any questions I had. My door is beautiful and the quality is amazing. I will be ordering again . Thank you Omar, Mabel and Maria. You are a great team and the shipping company you deal with was also outstanding.
Customer services was the best. Mabell ensured my order was complete and delivered as timely as could be expected for a custom order. My first door arrived shattered and Otto & Sohn worked with the delivery company to ship a new door within in a few weeks. From my original order to delivery of the second door was about 9 weeks. One note, I ordered the door with the handle hardware but it didn't allow me to slide the door all the way open or closed so I bought two flat shower door grips from Amazon and they worked perfectly...thank goodness. Thanks Mabell!
Working with Omar at Otto & Sohn USA was an excellent experience. We ordered two oversized doors for our closets. Omar kept us informed of the status and tracking of the doors.The doors arrived in mostly excellent condition -- the shipper had damaged the packaging and one door had a slight small dent. Omar asked if we wanted to return the door or take a discount which we took. The door are sturdy and we receive lots of compliments.
First, our closet doors showed up without any notice from the delivery company (good thing I happened to be home) and they were completely damaged. The package was refused before it even came out of the truck. Chalk that up to poor packaging combined with poor handling by the delivery company. Months later, the replacements showed up (with a whole 30 minute warning this time). The doors still had a little damage but in an area I felt I could hide it. Plus, I didn't want to wait anymore. Ok, great! I can finally install this and move on with my life, right? NOPE!! The panels were too tall to fit in the space as advertised. They tried to explain things to me like I was some elementary school dropout. I sent them picture evidence of my claim. This is a trapped height opening. You don't have to be a rocket scientist to subtract the hardware dimensions and come to a remainder for a proper panel dimension. They obviously did not do this correctly. Talk about elementary school dropouts. After many emails with the company (no one ever wanted to pick up a phone and call me), they told me "the panels are shortenable". So they advertise the panels will fit within a certain height and then turn around and tell you to cut them down to fit. WHAAAATTT??!! Now I'm sure the company is going to respond to this with all their policy nonsense and every other tactic to make this my fault. But the reality is simple, this is not a company you should get involved with. They are completely unethical and really don't care. They know there are enough people out there who will not read these reviews before purchasing. Unfortunately, we didn't read the reviews and fell victim. My advice...Buy somewhere else! If you do, and have issues, don't say I didn't warn you.
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Discover the elegance of Otto & Sohn USA Inc., a premier importer of handmade doors. Our collection ranges from interior wood doors with graceful glass inserts, chic glass sliding barn doors to classic wood barn doors. We also offer space-saving closet bypass and pocket doors. For a striking entryway, try our modern pivot doors. Elevate your home aesthetics with our carefully curated, high-quality doors.See more
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