Review Time
I had a new Pulsacoil 150RH boiler installed on Monday, 9 February. Subsequently, I enjoyed a wonderful shower the following morning and was able to wash my dishes with plenty of hot water. So, I just wish to pass on my thanks to Sam, the engineer who installed the boiler who did a fantastic job not only installing the boiler, but giving us training instructions. We have to also point out how courteous and amiable he was throughout our experience. Great job Sam!I would also like to thank everyone at Gledhill who I came in contact with in person and on the phone from the time the fault was reported until the installation of the new boiler. Following my initial phone call to report the fault, an engineer was dispatched the following working day. On his arrival, Rich, the engineer quickly diagnosed the problem and subsequently reported the problem up the chain. His immediate action made it possible for me to place an order and quickly deliver and install my new boiler. The whole experience was handled quite expeditiously and professionally by all Gledhill staff I came in contact with. Thank you Gledhill.
Absolutely 1st class service. The engineer who attended was Endrit. He was very efficient, pleasant and polite. He explained everything in detail and on completion after restoring the hot water he explained that a part necessary to make the boiler functioning back to good health a heat exchanger would need to be ordered and fitted subsequently. Within minutes of departure he came back with a big grin on his face having found the part that was needed. He then proceeded to take the boiler apart again and it was fixed in a short space of time. I cannot praise your company highly enough from the initial telephone call and the helpful and cheerful lady who arranged a speedy appointment for us through to the happy ending and a job well done. Thank you!
Spoke with Will in the office on Friday on the phone. Very helpful and lovely young man. left me feeling assured and confident my issue would be resolved. What I like most about Gledhill is how quickly my issues are resolved and how calm they are when I talk to them,
An update on my earlier review. I have now received a phone call to try to arrange an appointment. I explained the situation and the lady apologised profusely and said that it would have been possible to expedite an earlier appointment. As we are now going on holiday this won't be possible but, at least she contacted me and was apologetic.
I'm really dissapointed with the service.The technician are always friendly BUT it always takes days to get an appointment and they are very unreliable at keeping appointments! now a month without proper hot water despite several parts exchanged. last visit left me without hot water at all!update: received a call from customer service on Sunday, apologizesed repeatedly and promised to be the first client on Monday. As of now, one and a half hours have elapsed, and no one has shown up!
Service Agent Paul Was a Star - one of our clients had delviery queries and Paul went above and beyond to update us at every step, i even recieved the latest tracking information from him well out of conventional business hours, definitely felt above and beyond what i'd have expected chasing a delivery. Great Stuff!
I have been with Gledhill for a number of years and have always found the Company to be prompt and efficient. The office staff and the engineers who attend have always been knowledgable and very polite and friendly. I nearly always get a very nice guy, George in the Yeovil area.
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Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
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