Review Time
I been to this place couple of times, but this time I had a very bad experience in Chingford. They don’t care about the customers. we have to call them for place in Order. there is no welcoming taking pride to customer.. we asked for tea more than four times, even they didn’t give us.. we left the restaurant without drinking tea.
Terrible experience from the Chingford branch. Ordered a meal and what arrived was not what I was expecting. Usually they have warm bread, but these were two halves of stone cold bread, there was no salad at all. The bulger wheat was tasteless. The yogurt was like water. I try to give this place the benefit of doubt and return but every time I do something like this happens. They don’t care about customers nor do they take pride in what they do. This was one example where someone dropped the ball and sent out food not fit for consumption!
Had the most shocking experience at Gokyuzu in Park Royal today. Ordered two portions of the long minced chicken (chicken kofte), something I’ve had many times before, including at this restaurant. My friend took a bite, and it turned out to be raw chicken. Absolutely disgusting and dangerous.I went to talk to the manager, Samad. Instead of listening, he started yelling at me, saying the chicken wasn’t raw and that’s how it’s supposed to be. He was super close and aggressive, making me really uncomfortable. No one should be talked to like that, especially a female customer.Then another staff member (the one with a lot of lip filler) got herself involved , claiming it was just seasoning and tomato sauce. I’m not stupid – I know what raw chicken looks like. To make it worse, another lady asked why I was talking for my friend, since she was the one who experienced eating the raw chicken, saying my friend should speak for herself. How unprofessional! Just because my friend ate raw chicken doesn’t mean she has to argue about it. It’s got nothing to do with her if my friends’ speaking or not. You can’t tell a customer what to do.No replacement food, no refund, nothing. We had to pay the full bill even though we were totally disgusted and couldn’t eat anything at the end. We spent over half an hour arguing about whether the chicken was raw (since they claimed it wasn’t). Even the customers that witnessed what happened at the table next to us agreed the staff were rude, especially the females. And they also agreed that the chicken was raw!!!Avoid Gokyuzu in Park Royal at all costs. The staff are rude, dismissive, and apparently okay with serving raw chicken. Save yourself the trouble and go somewhere else. I will even attach the pictures of the raw chicken that apparently isn’t raw or what she said is ‘appealing’.
I had breakfast today at Gokyuzu (Finchley) and unfortunately, the experience was very disappointing. The lady who served us was not very welcoming and came off as quite rude. When my kids asked for extra jam, which we were willing to pay for, she seemed unhappy about it. She complained that she didn't know how to add it to the bill since it was a set menu, so she reluctantly said she would just give it to us.Later, when we asked for some butter, she was visibly annoyed. By the time she finally brought it, which took quite a while, we had already found some butter on one of the plates. To add to the frustration, she had charged us for both the extra jam and butter. Overall, the service was very poor, and the staff was unfriendly and not welcoming at all. It was a disappointing experience.
We were a party of 3 . Our food was ok . My sons large mixed grill looked very much like a small tiny one . (Price £22)We have asked the manager if this is the size and quantity we should except -simply they could not care less . Appalled by the ignorant response
I booked a table for 15 people. We first arrive there at 6pm(booking time). The other guest were on their way. When we arrived i went straight to the lady and order 3 jumbo platters and 8 bottles with water which I paid straight away before anyone to arrive. After 3 minutes a waiter came to my table and told that the platters are ready to come. I said,how come, cuz the guests are not all here?? The food will be cold after 10 minutes. He said,the food is ready go be served and will bring to the table,he can't do anything. I said,i do not the food to be bring so soon on the table before the all guests arrive, i said give the platters to someone else. The waiter said he can't give the platters to someone else as no one ordered jumbo platers. Remember: it was Saturday 6pm,you do not want to know how busy is that restaurant,it was full of people.How can you say no one else ordered jumbo food??? A crap! Ok,after 10 minutes the food was there,anyway quite cold to be honest! The all people came and we served the food. After that,we ordered kunefe desert. I am eating kunefe,also cooking kunefe, since 2009. It is my favourite desert. I can say that was the worst kunefe I ever eat. I have never seen kunefe with creme fraiche on the top. As far as I know, kunefe it s served with icecream,not creme fraiche(the cheapest one,you can taste the butter very strong). Probably they run out of icecream and put creme fraiche on the top. Which taste awful. After deserts they asked who want turkish tea.We said all that we want,so 15 turkish teas. We only received 9. When I asked again that we still want 6 teas,the waiter never came back. We waited,waited,waited after our teas until the manager started to come and to watch us,probably to leave asap as they want to free the table for another customers. I totally paid aproximatley £450 . Was the most expensive dinner and the worst one in my life. Definitely we are not coming back here ever. It is nothing to compare this restaurant with the turkish restaurants from Haringey Green Lanes. The food is overpriced for what you receive. They are not lack of staff,but the staff is crap. They are too busy on saturdays and do not know how to manage everything. They do not care about customers,their only goal is to make more money. I would not recommend this restaurant
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