Review Time
I set up tee time for 4. Another couple was joining us. Golf now charged me 25% as a down payment. No problem. The other couple arrived just before plus and checked in at pro shop to pay their share. The pro shop charged them half OF THE REMAINING BALANCE which didn't take the down payment into account. When I discussed with pro shop, the person was saying that's how Golf Now does it and said everyone complains about them. He said we should've gone directly thru the course which is always cheaper. He said I should talk to the other couple to collect more from them. So I paid the remaining balance. I told the other couple they owed more and felt very uncomfortable asking them to pay more to me.
I tried canceling a reservation on the website on 12 and 13 November 2025 and under my profile the webpage for reservations never appeared, it was only blank. I was using google, firefox, edge, and duck duck browsers to no avail. I went to the faq page to try to figure out if I had to do anything else and the faq page article had a review button and comment section, which of course did not work. They have poor website management. Will strongly consider canceling account. First time I had this problem as my prior booking experiences have been good. Rarely do I cancel a reservation. With the app, I had same problem, unable to cancel reservation.
Golf now offers several promotions but has not followed up fairly with their promises for the past 2 months. They need to change their software and algorithms to effectively communicate with their clients. Today I was promised an answer and received nothing. I have repeatedly called and requested improvements to no avail.
I recently tried to book a tee time at Heritage Palms and experienced multiple system errors that prevented the reservation from going through. Despite the failed booking, my card was charged five times, and resolving the issue has required repeated follow-up and resending the same information.Customer service provided two $20 vouchers as an apology, but they can only be used on Hot Deals after noon Monday–Thursday, which isn’t helpful or relevant to the issue.GolfNow could greatly improve by ensuring system reliability, processing refunds promptly, and offering meaningful solutions when errors occur. A more responsive and consistent customer support experience would go a long way in restoring trust.
Your credits expire so quickly. If you booked a hot deal, the credits won't work on a regular tee time. They make up the rules as you go and most of the the time the prices on here is the same as booking with the course. I already called but Customer service said I can't extend it anymore as I did it twice already. I had a back injury which didnt' let me golf for the full year
Im a member of Golf Now but have had many issues including taking membership money 6 months after joining even though I had already paid for the year. Last time I played with a friend at Lake Bernadette and we played with another pair from Golf now. My friends wedge accidentally got switched with the other pairs wedge. She has his wedge and he has hers. We called to ask if they could reach out to the other pairs since we had no other way to contact them and they were extremely rude on the phone and refused to help us. The wedge was very special to my friend as it was bought for her by her husband who is now deceased. She is sick over it and Golf Now couldn’t care less. They are horrible and don’t care at all about there members. In response the the response from Golf Now’s AI response. The other pair we were playing with were also sadly GolfNow members so the course didn’t have any ways to help us. In fact the golf course was on the phone with golf now too and they were treated the same way and golf now refused to help.
Most things in life are good until something goes wrong. I made a mistake of booking a threesome on a wrong date, realize that and cancelled it and booked another threesome on a correct date. Only to realize my cancellation was done using "hot deal tee times", which is by their 'policy'. People (customers) make mistakes - that's why the 'customer care' departments exist. When I got a hold of an agent, it was like talking to a robot. Fast forward, she refused to cancel the transaction, but give me the amount in credit, that I need to use within the 6 months (I am in Canada and our season is basically over). I guess the agent did what she was trained to do, but the people who are managing this operation, people who are writing such policies need to hear customers frustrations and tweak the policies. I will do what I told the agent - once I am done using my credit, I am out of GolfNow.
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