Review Time
I was impressed with how fast Deron was able to visit and assess things on the same day! He is knowledgable and helped explain things well. This was my first claim I have had to file. His email follow up was also quick and thorough and made the process very easy.
The entire experience was so fast and easy. Matthew was so friendly and professional. He talked with our contractor and listened to him, viewed our pictures and then approved the claim. We didn't have to wait for inspector to come. We called on Thursday and money was in account on the following Tuesday. Grange is lucky to have a knowledgeable and friendly agent like Matthew. He was truly a blessing.
Recently, I went through the traumatic experience of having my vehicle broken into. I lost many personal items, including my wedding rings. Mark McCune with Grange Insurance was a huge support, walking me through the process of making a claim and answering my questions. He was the calming force I needed during very a difficult time.
I had a wonderful experience with Mark McCune. He was very helpful and explained the process very thoroughly. Unfortunately, my dealings with Chris, the Jeweler was not as helpful. He contacted me initially and sent me a picture. I sent 3 emails with more details to Chris and never heard back until today when he asked if I had a picture. I had told him I couldn't find a picture in 1 of the earlier emails.
We had a hail claim, we we're weary going into it expecting a hassle and a battle. The process was actually super simple. An agent texted us, asked for some photos, sent out an adjuster and a very thorough report & claim followed. We were surprised to see that they were accounting for numerous details that we expected we would have to challenge them for. Ultimately it was as you would wish it would be when unexpected unfortunate events take place.
Matt was my insurance claims person. Excellent customer service and communication. There were a couple of things I did not understand and he helped walk me through and explain things to me! Seamless process! Compassionate! Thank you!!
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Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. See more
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