Review Time
I am hopeful that I will be temporarily disabled due to a shoulder replacement and having not had a delivery from Morrisons for years, thought ok will get a shop. So delivery was yesterday 28th, got an email to say the van had broken down.......so my delivery would be today 1st march at the same time, I was advised to call customer service. So I called, I felt like I was talking to a chatbot who had a script, there were long silences before I got a reply, explained I would like my delivery earlier as I no longer had necessities such as bread & milk, it was agreed that the store in Kirkcaldy, Fife in Scotland would be emailed to request earlier delivery. So this morning an email informed my delivery would be delivered at the original delivery time. So that means around 17:30 tonight, so customer service were not contacted, just automated responses no need for any human involvement! I will never use Morrisons delivery service again.
Thank you gormless morrisons' staff for eventually making me give up on morrisons at your expense to the tune of £5000 a year, plus petrol, in turnover. From today I shop at Tesco and wow I should've done it years ago. Starting with you advertising something at the wrong price, then staff saying it won't advertised at the price I say (OF COURSE IT IS), then saying don't shout (my voice raised isn't shouting , im agitated with good reason at staff arguing with me when they have a customer service role and im right anyway), then saying dont talk to my staff like that (I spoke appropriately they were just not clever enough to humiliate me as they were trying to do, I told her they weren't your staff you don't pay their wages but she kept repeating herself as if that makes her correct LOL), then saying do you want your groceries (threatening me as if i'm a) bothered b) don't have other options LMAO), then the security guard with teeth like a smack head comes over and put's his hands on me (assault - im 5 7" and 9 stone, he also pushed me but if I was 6ft and 14 stone he wouldn't dare!!!!!!!!!!!!!). Staff that aren't aware who pays their wages or that they are trying to argue with somebody who is educated (100% I know more about morrisons than them too). What a shower of crap Grimsby morrisons is and my eyes have been opened. The security guard on today is so lazy and stupid his teeth are disgusting and brown and I will have the last laugh when he has abscesses and needs 1000s Of pounds worth of dental treatment- HILARIOUS. Apart from the diabolical service I quite enjoyed stupid morrisons staff trying to get one over on me as if im as stupid as they are and they have done me a favour anyway LMAO. I can still see those brown teeth, crooked, overlapped, twisted- never been to a dentist in his life, if that was my dad, brother, son, friend or even work colleague I would've done him a favour years ago and told him - what an idiot and disgusting, bone-idol tramp. i WANT TO KNOW WHAT YOU ARE GOING TO DO ABOUT THE SECURITY GUARD PUSHING ME OUTSIDE THE SHOP TODAY AT APPROX 2PM. I WAS OUTSIDE HE HAS NO RIGHT TO PUSH ME, IM DISABLED-FACT
i have shopped at morrisons lincoln road Peterborough for years i notice theres not enough staff on cheakouts when it starts to become busy sometimes 2 staff on cheakouts there should be more staff on cheakouts i find with the morrisons cafe sometimes coffee machine not working the touch screen doesnt give you receipt the security guard there didnt even move a orange cone in road which could of damaged someones car or cause an accident i had to move the orange cones away from the road as the security guard didnt do anything about the orange cones i find some staff there can be arrogant when i try to speak to them at cheakout i also find sometimes the morrisons cafe doesnt have items on the menu to serve what you ask for
Purchased online order which included onions, bananas, garlic, potatoes and sausages. Onions were rotten, garlic was dry and mouldy, bananas all bruised and the sausages placed in bag with heavy items so one packed was damaged and seal burst. Asked morrisons for refund which was rejected. So they are saying its fine to send customers products they can't use. Everytime I order onions, garlic, potatoes etc they always rotten and black. 2 shopping refunds rejected and one pending for 8 days. Send them photos still nothing. Why cant the staff that pick the items check them for quality and pack properly. Fed up with morrisons will find another supermarket that sends quality products.
Absolutely the worst customer service
My order was delivered with over half the items missing. Called customer service who said they’d get the driver to come back and they’d call back to confirm time. Heard nothing. I rang back 3 hours later to be told my items wouldn’t be delivered and they’d issued a refund (to take 10 days). I asked them to place me a new order over the phone but refused. Also refused any compensation. I asked to raise a formal complaint which I was told would be actioned. I asked that a copy of this be emailed to me which I was assured would happen. No email received. Further calls confirm no complaint was raised.
I had to rebook another delivery for the next day (at the cost of £6 as I only have midweek delivery pass) to get all my missing items.
I contacted customer service via twitter (after giving up on the phone) to be told that they won’t compensate me or refund the £6 delivery I’ve had to pay on top of my monthly delivery pass.
As an elderly pensioner customer who has needed to use online delivery since covid, the customer service I have received is shocking. No apology or assistance at all. After all these years I shall be shopping elsewhere and urge anyone reading these reviews to avoid using Morrisons as they clearly no longer care about their customers.
Unable to get out as I am disabled, I have my weekly shopping delivered which has been in all fairness very good. The new hour delivery is the complete opposite, used it twice first time over 3 hours late, 2nd time never arrived yet still shown that the money was pending from my account, please don't waste your time this serve is shocking. TESCO have the whoosh right always quick to deliver.
Morrisons sort your deliveries out very dissatisfied customer
In the last six months I have booked an online delivery with Morrisons and each time they have cancelled the order the day of delivery with a spurious “we could not preauthorise your card”. On both occasions the card details were correct and more than sufficient funds available in the account the card is connected to. It seems that their lazy staff couldn’t be bothered to pick the order so simply make up a reason for not doing so. I’m sticking with Waitrose in future. At least they are competent. This is shameful behaviour Morrisons.
I went to Morrisons in Swansea today to have lunch. Firstly there was a queue to use THE ONLY MACHINE to order a meal. After waiting patiently for my turn to use the machine, I found most of the meals were "sold out". I spoke to an assistant (which took some searching) who confirmed that only breakfasts were available- although it was gone 1pm by now. Everything was dreadful including customer services.
I purchased two 20 cm sandwich tins today and used my loyalty card. I have a couple of observations: It took me quite a while to remove the glue that was left from the label, which seemed to be stuck on very firmly. Additionally, the platform doesn't allow me to leave a review online until I make another purchase, which I've already done—two, in fact. I'm quite disappointed and wouldn't choose this bakeware again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Morrisons started life as a bustling egg, milk and butter market stall in Yorkshire back in 1899 – firmly planting its roots as a fresh-focused grocer with an appetite for providing quality and value on the same plate. Now, with 491 stores as well as a fast-growing online shopping service at Morrisons.com the business continues to focus on delivering freshness and quality to millions of customers across the UK - wherever they want to shop for their groceries.
Foodmakers and shopkeepers at heart, we have over 9,000 trained butchers, bakers, fishmongers, cheesemongers and other skilled in-store specialists making more food in store than any other retailer. Morrisons is also the only British supermarket to have its own sites making meat, fruit & veg, fish, bakery and fresh food products – and is unique in preparing and making more than half of the fresh food sold in our stores.See more
piquetea.com
evermart.com
splashwines.com
texaspecancakes.com
instacart.com
bonescoffee.com
pizzahut.com
poppin-candy.com
originalbeefchief.com
imperfectfoods.com