Review Time
The women’s trimpod 2.0 absolutely rubbish, Mine fell apart on the first use, the shaver head won’t stay on, can’t even fix the other attachments to it, they just don’t fit. I have emailed customer service at a U.K. email, even though they are based in France, and I’m sure it shipped from China. I have had no response what so ever, had filled in the online form twice and sent and email with COMPLAINT as the subject and still nothing. I’m sure I paid through PayPal so I’m going to instigate a refund through them. Everytime I see the advert on FB, i put a comment to try and deter people from buying the product
I’ve been a loyal customer of Groom Here for over three years, subscribing to their Hygiene Plan and relying on their Trim Pod and blades due to severe disability and ill health.In July 2025, I was promised in writing by their Customer Service Manager that I would receive the new 3.0 magnetic-opening blades, which are much easier for me to use. Despite this, I was sent the outdated 2.0 blades again — which I’ve previously explained are unsuitable due to my condition.I raised a formal complaint on 3rd August 2025 requesting an urgent resolution. It’s now been days and I’ve received no reply, no apology, no action.To make matters worse, delivery times are consistently poor — each shipment takes just over two weeks on average to arrive, which adds further frustration when incorrect items are sent.This isn’t just disappointing — it’s unacceptable. Especially when Groom Here are aware of how essential the correct blades are for someone with a disability.I still have the wrong blades, unused and sealed, and will now be escalating the matter through my card provider and sharing my experience publicly to warn others.Groom Here’s lack of communication, repeated errors, slow delivery, and failure to support long-standing customers is deeply concerning. Not the level of care I expect after three years of loyalty.
The TrimPod 2 woman razor is definitely worth every penny. 100% waterproof. Easy glide, no pulling or nicks. 7D head reaches all the awkward areas a standard blade has difficulty with, without any fuss. Bikini line, no problem. Quick charging. Ball handle makes grip a cinch. Even has brushes to refresh your face & remove make-up. Highly recommend to all the ladies.
Product wouldn't charge and they tried to blame me using the in correct lead, I did this once to test if it was the lead that was the fault. They are expecting me to pay for postage to replace a faulty product and are saying that there warranty complies with the consumer rights act it does not.
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