Review Time
As a long-time consumer of, let’s be honest, what can only be described as high-quality luxury cars, you come to expect a certain level of professionalism and presentation. However, after recently attending a networking event hosted by Gary Lane and the Group One Land Rover team, it’s clear this is a dealership — and an individual — that go above and beyond. They genuinely value their customers, their prosperity, and their wellbeing, and I, for one, will certainly be speaking with them when considering my next purchase.
I recently purchased my Mercedes-Benz from Group 1 Derby, and I wanted to share how impressed I was with the whole experience. From the very first contact, Aman provided outstanding service and made the process smooth, personal, and enjoyable.Aman went the extra mile right from the start — he recorded and sent me a personalised video of the car, which gave me confidence before even visiting the dealership. He was always available to answer my follow-up questions promptly and clearly, and he explained the pricing in an honest and transparent way, outlining exactly what was and wasn’t possible.When it came to collecting the car, Aman even arranged to pick me up from the train station — a thoughtful touch that really stood out and made the experience even more positive. Throughout the process, he was professional, knowledgeable, and approachable, but above all, just a genuinely nice person who clearly cares about his customers.Thanks to Aman and the team at Group 1 Derby, I felt completely confident and well looked after in purchasing my car. I would happily recommend them — and especially Aman — to anyone looking for a first-class buying experience.
Shame On Audi Whetstone …these emails given was just for show. complaints emails and the S.S group1auto.co.uk … JUST for Show Probably done on purpose. Audi Whetstone Group 1 NEVER had the intention of looking into this at all. I have emails to both emails addresses and ZERO Acknowledgment, Audi Whetstone is NOT a company that care about Disabled Customers because they had plenty of time to respond, connect and resolve this however as usual refuse to take responsibility, accountability… Shame on them to keep this act.How come a Manager is allowed to say this to a disabled person on top on this in front of her colleague (Gentlemen) this is 100% /discrimination exact wording “ Have you put your car on a ramp and check all four tyres by rolling them to see any puncture? ….. She found it funny!!!No need for her to insult me … at the age of 55yrs even being disabled i think i can identify a puncture within few hours the one of the 4 tyres will be flat !!!! And most of your team and even few other senior Management team were there and did nothing … they support each others regardless how bad one treat their customers… disgraceful Then you have your people like Manny and Ganesh and his reporting Manager who agrees with Manny do not allow a Mobility Customer to part exchange my vehicle… even after countless attempts and complaint, completely ignored this and till date nothing … this was deliberately done ….Now two days gone still no puncture on any tyre however dash showing pressure issues Definitely Not Disabled Friendly and Do Not Recommend. Honestly I think Audi Whetstone specifically it management team are one worse team towards Disabled Customers. First time Audi Whetstone advisor lied that Audi Whetstone Do Not offer part exchange to Disabled customers. After raising the complaint to its senior management team two gentlemen simply brush me off as they will provide training to their colleague. That it’s nothing . Email many times their supposedly Head Office Nothing till date. Now they made me do two service appointments which they cancel on both occasion after that turned up for both appointments… blaming on system generated email, then got call that brake fluid is over due literally the next day. Again still date heard nothing, Today annual service done and turn up that the sensor shows tyres pressure issues. Took the car back straight away. Spoke to three persons and again they completely refuse to help , Not even to check … book another appointment or come back later during the week … Or take it to a kept fit or different centre and get a second opinion voice raise , treat customers like dirt , then uses reverse psychology… they can raise the voice or make comment to a disabled person… Put your car up and check all the 4 tyres for a nail then you will know if it’s a sensor or just a puncture….where would a disabled person can put the car on its omen personal ramp ??????? Users phrase like this to escalate, to get a negative reaction from the customer, make sure they show their ego she is the Manager … you cannot speak to anyone else. What will happened next Audi will pretend to connect or concern about this … But i know just as the lies from that gentleman.. Audi Whetstone GROUP 1 Auto … will never apologise or do anything about it
My recent experience with Group 1 Landrover chester has been appalling. My car was held for over 130 days.The primary issue was the team’s inability to correctly diagnose the fault. Despite being a specialist workshop, they repeatedly provided incorrect diagnoses, leading to an approach of 'throwing parts' at the problem.I had the reasonable expectation that a specialist would correctly identify the problem from the outset. Instead, I faced continuous requests for additional diagnostic hours without any satisfactory progress.The situation resulted in me having to collect the vehicle, which was left in bits and disassembled. To add insult to injury, I was still charged for the 'privilege' of this non service. This demonstrates a clear lack of professional competence and a disregard for the customer's time and money.
My opinion of the Group 1 Mercedes branch in Derby has definitely changed. An issue with the car couldn’t be fixed. They made me feel that there was nothing wrong but you could clearly see there was. I took it to another garage and they knew exactly what it was and sorted it within a few hours. Not good from Group1. Another thing about this garage is that they hound you. When a service/MOT is due. Several calls where no one speaks when you pick up the call. In the end I had to block the number. I have now started to receive calls from a mobile number. Text the word STOP to opt out. What a surprise you start to receive more texts from a different number. Very annoying and thankfully we have 2 dealers in town!
Alex was very friendly, polite and had such a lovely attitude. He answered all my questions in full detail so I had a clear understanding which I really appreciated. He was amazing, his boss should be proud to have someone like Alex on his team. Thank you again Alex! You were brill.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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