Review Time
Visited today. The representative left us to browse a vehicle for over 20 minutes without assistance. When we approached his desk, he revealed a £9k discrepancy on the listed price. Despite the advertised mileage being 151, he claimed it was something else. He dismissed our concerns, saying, "well all I can do is apologize and find you another one." This experience highlighted issues of false advertising, misleading practices, and a lack of proper customer service training.
The team at this dealership truly feels like family. They genuinely care about you and your vehicle. After careful consideration and without any pressure, I purchased my vehicle 18 months ago. When my daughter needed a car, I had no doubts in recommending this service. It's not just about selling a car; it's also about providing ongoing care for it. They possess extensive knowledge of their vehicles, are patient, and collaborate with customers to achieve the best outcomes. After three months, my daughter will be taking home her beloved vehicle, confident that both she and her new car will continue to receive excellent care. Being part of this dealership's family is a joy. A special thanks to the representatives who have been incredibly supportive throughout this journey. I wholeheartedly recommend this dealership for their understanding, kindness, humor, support, and expertise. They are a trustworthy dealership, and I still hope to receive my water bottle one day! Warm greetings to everyone in the service and sales departments. You are all valued individuals. With warmest wishes and heartfelt gratitude from us.
After expressing interest in a vehicle through an online platform, I received a call from a representative who was instrumental in helping me decide between a few options. He provided detailed insights into the differences, showcasing his extensive knowledge and willingness to assist. I would certainly consider making a purchase through him again and recommend him to friends and family looking for new or used cars. He even reached out outside of working hours to address my inquiries, and I truly appreciate his support throughout the process.
I recently acquired a vehicle from a local dealership and I’m absolutely thrilled. Having previously interacted with other luxury brands, none have matched the level of customer service I experienced here. This dealership truly sets the standard for what 'premium' service should entail. The representative was outstanding throughout — consistently available, supportive, and genuinely exceeded expectations. Even the small touches, like having a decorative bow on the vehicle at pickup, were executed perfectly. Highly recommended. This is how purchasing a vehicle should be!
I received a missed call and a voicemail last week, which was quickly followed by a message. It began with a formal greeting and a reminder that my finance agreement is nearing its end. They offered assistance in finding a new vehicle that suits my current needs, highlighting various options available. They also mentioned the possibility of a final account review, yet if I wanted immediate assistance, I was encouraged to call them instead or schedule an online appointment. In response, I explained that I was postponing any new car purchase until I had clarity on the Government’s EV Taxation plans and requested a final breakdown cost for my existing contract. However, their reply felt dismissive, directing me to contact financial services directly for assistance. This contradicted their earlier message about supporting my journey with them. It seems their interest in helping is limited to situations that involve selling me another vehicle and securing another loan, despite my previous significant expenditure with them. It’s clear what their version of loyalty and support entails!
During my first visit, I found the representative to be friendly and approachable, even without a prior appointment. He was eager to retrieve the specific vehicle I was interested in instead of offering a similar option and encouraged me to take it for a test drive. I felt quite satisfied and confident about my decision to purchase the car, and his excellent customer service made the process seamless. I truly appreciated the attention I received.
The branch has consistently provided terrible service. My vehicle has been in for a warranty repair for weeks, and despite the repair being completed, it hasn't been released due to payment issues. This poor handling has led us to purchase a new vehicle elsewhere. If I could give a zero-star rating, I would.
The sales performance at Southend VW was superb, especially the handover process. The staff worked diligently on my behalf, and if the service department matches this level of performance in the future, I'll be very impressed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
See more
shopaveron.com
docsofcannabis.com
appliancerepairteam.ca
kikagoods.com
www.viaibeauty.com
drrepairs.co.uk
madaboutspecs.co.uk
fridgeparts.com
www.radicaln.com
paydaydaze.com
