Review Time
Continued delay and still no response from the “customer service” email provided by Group 1 after many weeks. Next step will be the Motor Ombudsman as this level of service is unacceptable particularly when it relates to an Audi identified issue months ago.
I would not recommend Group 1 Hemel Hempstead for servicing. I had booked in for a first service today as a wait job (was given an online estimate of 2 hours when I booked). I dropped the keys off in a drop box for servicing after checking in for the servicing and waited....After 2 hours (when the service should almost be completed)a member of staff comes over and says they booked my job in as a collect job and that I would need to wait "hours" beyond the time I had already waited. I told them what I thought and won't be back . Understand now why Hamilton left for Ferrari...
A complete shambles from start to finish.The self check-in sounds modern and efficient — in reality, it’s followed by an hour of chaos and delay while the hire car booked and confirmed within their own written service confirmation to me finally materialises.Then comes the hire car bill — double the quoted price — and when challenged, Group 1 couldn’t care less. No apology, no accountability, no interest in sorting it out.If Group 1 can’t deliver a car, at the agreed time, for the agreed price — they shouldn’t be offering the service at all. Totally unacceptable from a brand that trades on “premium.”
Had my F Pace serviced at Southend on the 15th October, failed to reset service light and then found out they changed the transfer case oil when it was only done 3000 miles ago. They failed to check the online service record, and now won't return my calls. Won't be using again, having the car checked over this week to see what else they did or didn't change.
I bought a Toyota bz4x pure from Group 1 Toyota Nottingham on 3/10/2025. In two weeks time I report to them that you sold me a vehicle with an outstanding safety recall. It is illegal for a professional dealer to sell vehicle which has an-outstanding recall un till it get fixed. I have Reported them numerous times that the vehicle is not fit for it purpose. Under the Consumer Rights Act 2015, vehicle you supply must be fit for its purpose. As there was a problem with the vehicle when I bought it from them, I requested that you give me a full refund.They don’t bother.When I ask them it is illegal to sell a vehicle which has an outstanding safety recall they said Toyota has authorised them to retail the vehicle as it is. Toyota issued worldwide outstanding safety recall on 15/09/2025 while Group 1 Nottingham sold me vehicle on 03/10/2025.We have identified that your Toyota is subject to an outstanding safety recall or customer service campaign.The electrical compressor may fail, causing the HVAC system to enter a failsafe mode that suspends the heater operation of the system and affects defroster function. If the vehicle is operated in low-temperatures, the defrosting performance reduces and may not remove frost, ice and/or fog from the windshield glass. This can reduce driver visibility and increase the risk of injuries.The Toyota bZ4X vehicles affected by this recall were manufactured between 2022 and 2025.Toyota recall code: 25SD-075Affected models: bZ4XVehicle numbers (worldwide):They have reported to Motor ombudsman.I am going to take a legal action against them and also report it to trading standards.
There are aspects of your response that are not correct and where you’ve clearly be given the wrong information. I’ve emailed you directly but you have failed to reply to my email so it appears that unfortunately you will only reply to something if it’s in a public domain without the correct information.Firstly I’d like to start by saying that this is not a vindictive review and that in the past I have purchased NEW vehicles from Group 1 Ford in Farnborough and my experience was excellent and I have been extremely happy with my service received and my new vehicle received… That is why I decided to return to purchase another USED vehicle from them… and what a mistake that was.I went through the whole buying process on a PCP contract and part exchange of my current vehicle and the salesperson was very excited to offer me such an amazing deal which he could hardly believe himself. The deal was very good and within my budget so I accepted and signed all documents and contracts and also went through a finance application with the manager which was accepted and signedOn the day, I was going to collect my new vehicle I was informed by text message of an error in the paperwork after all contracts and finance agreement had been signed. Apparently the settlement figure had been inputted incorrectly and the monthly payments would now be considerably more.I was basically told I would have to accept a new increased monthly figure or the deal would not go through.They would not accept accountability, even though I had shown the salesperson the figure on the settlement document and also sent them a hard copy of the document.The salesperson was an absolute disgrace and lied to cover the error and tried to put the blame on me saying I had told him the wrong settlement figure. He then proceeded to argue with me down the phone and was extremely rude and unprofessional.The used car sales manager to be fair did try to help and gave me a new higher monthly figure which was the best he could offer.I had to pull out of the deal because it was far higher which was out of my budget. To say this experience was upsetting and disappointing is an understatement. There were aspects of your response that are not correct and where you’ve clearly be given the wrong information. I’ve emailed you directly but you have failed to reply to my email which appears that you’re lonely. Reply to something if it’s in a public domain without the correct information.
I had such an easy and positive experience getting my car serviced at Mercedes Benz Derby. From booking right through to receiving the informative health check video, everything was smooth and straightforward.A special mention to Claire, who was incredibly friendly and reassuring — she really made sure all my needs were met and kept me informed throughout. Also a big thank you to Paul, who patiently answered multiple questions during the day and really put my mind at rest.All the staff I dealt with were so friendly and professional. It made what can sometimes be a stressful process feel completely hassle-free. Highly recommend!
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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