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One of the receptionist on the service desk let me down as I booked for the wait in service. I checked the car at 2.00pm. He told me the car will be ready around 4pm. I was waiting there after 4.15pm I asked him as I didn't receive the inspection report which I normally receive after they done the inspection. He told me the vehicle was not ready yet. Around 5pm he asked me to pay for the invoice. I told him I didn't receive any inspection report and is there any additonal work to be done. He didn't give me a proper response. I paid the bill then he sent me the inspection report video after I left the premises. which two works need to be done. Which could have done when I was there. Which let me down. I done those works privately.
Our car was delivered to complete warranty work on the paintwork on the doors that were rubbing and the mis-aligned bonnet. However getting to this point was horrendous. We had to really fight for the work to be accepted by Group 1 as a genuine warranty issue. We have since been made aware that many other Evoque owners have had the same problem and therefore it must have been known to Jaguar Land Rover, so we are not sure why this was so difficult After many weeks of us stating our case it was finally accepted as a warranty repair. Cosmetically the bodywork completed by Steer Farnham looks good but we were not contacted by Steer on completion so do not have any details of what they did to actually remedy the doors rubbing. If it was simply a paint repair then the issue will re-occur in the future. They only had the vehicle for 72 hours. On collection of the vehicle from Group 1 Auto we inspected the vehicle to discover that the battery cover under the bonnet was missing! This was missed by both Steer and Group One Auto Guildford. After suggestions that it could be delivered to our house in the next few days which we rejected, it transpired that Steer had left it in our boot. Vik Patel the After Sales Manager for Group One Auto has been courteous and professional throughout this whole experience and has apologised. However from a dismal service experience to the incredible struggle we had to get a simple warranty issue recognised it has been appalling and not a very good introduction to Jaguar Land Rover. Mr Patel has kindly offered us a free first MOT in July 2026, which if we are feeling brave enough to return we will accept.
Group 1 BMW Bedford are happy to take your deposit on a car, but then contact you again a few hours later to tell you the car has 'just' been sold. Lots of cars on their website, but not many are actually available for sale or in stock - they’re just bait to tempt you and place a deposit.And trying to get your deposit back is where the nightmare starts. Scott & Sunil are a pair of thieving scumbags, who repeatedly lie, lie and lie again. All the excuses are there; "we've just authorised a refund with our accounts dept", "the refund keeps bouncing back" etc. Nearly 3 weeks of their excuses and still no refund!Sunil even asked me to send a photo/image of my credit card & cvv so he could process the refund. I'm surprised he didn't ask for my PIN at the same time so he could do some Christmas shopping.Avoid Group 1 BMW Bedford at all costs and look elsewhere! *Update 18/11/2025: Scott now tells me that he’s “got the payment system to work” and I can expect a refund any day now. These excuses are just hilarious - and Scott Hay is the joke that keeps on giving. 🤣
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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